Symone Cooper
Kelly Services
Kingstree
13
years of professional experience
Motivated and dependable professional seeking an opportunity to contribute strong work ethic, communication skills, and dedication to a growing organization while contributing to build experience in customer service, logistics, and administrative support.
Work History
Mailroom Specialist
1 Year 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Logistics Material Handler
1 Year 1 Month- Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
- Loaded and unloaded shipments, ensuring accurate delivery of goods to designated areas.
- Maintained inventory accuracy through regular cycle counts and data entry in warehouse management system.
- Assisted in organizing warehouse layout for optimal space utilization and streamlined operations.
Front Desk Agent
4 Years- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Handled guest inquiries and complaints with professionalism, enhancing customer satisfaction.
- Maintained accurate reservation records using hotel management software to ensure seamless operations.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
Customer Service Representative
2 Years 8 Months- Delivered exceptional customer support through active listening and effective problem-solving techniques.
- Managed high-volume inquiries via phone, email, and chat channels to ensure prompt service delivery.
- Collaborated with team members to streamline processes and enhance customer satisfaction initiatives.
- Documented customer interactions accurately in CRM systems for tracking and follow-up purposes.
Front Desk Administrative Assistant
3 Years 6 Months- Managed daily front desk operations, ensuring prompt and courteous service to visitors and clients.
- Coordinated appointment scheduling, optimizing calendars for multiple team members.
- Assisted in the organization of office supplies and maintained inventory levels for efficient operations.
- Responded to inquiries via phone and email, providing accurate information and support to clients.
Education
- Massage Therapy
High School Diploma
Skills
Customer Service
Problem Solving
Time Management
Attention to Detail
Teamwork
Logistics
Clerical
Mail Sorting and Distribution
Timeline
Mailroom Specialist
Kelly Services
03.2025 - 07.2026Read More
Logistics Material Handler
South East Express
01.2024 - 02.2025Read More
Front Desk Agent
Inn At The Crossroads
10.2019 - 10.2023Read More
Customer Service Representative
SYKES
01.2017 - 09.2019Read More
Front Desk Administrative Assistant
Express Employment
06.2013 - 12.2016Read More
Miller-Motte Technical College
from Massage Therapy
Read More
Hemingway High School
High School Diploma
Read More