Syniah Hawkins

• Supervise and manage front office associates, providing guidance, training, and support to ensure team efficiency.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Utilizes Electronic Health Records (EHR) system for scheduling, patient registration, documentation, and billing support.
• Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding appointments.
• Ensure smooth patient check-in and check-out processes, averaging 100 patients daily
• Create and maintain the weekly front office schedule to ensure appropriate coverage.
• Collaborate with providers, clinical staff, and management to optimize patient care and office operations.
• Maintain confidentiality of patient records and compliance with HIPPA regulations.

• Directed daily operations of the vision center, overseeing patient services, staff performance, and compliance with company policies and healthcare regulations
• Managed scheduling, payroll, and daily work assignments to maintain efficient workflow and adequate coverage
• Developed strong relationships with vendors, negotiating favorable terms and ensuring timely product delivery.
• Conducted staff training on policies, customer engagement, and product knowledge to enhance service quality and performance.
• Oversaw patient flow, averaging high-volume daily visits, while ensuring accuracy in prescriptions, insurance processing, and eyewear orders.

- Assisted patients with daily living activities, including bathing, grooming, dressing, toileting, and feeding.

- Administered medications as directed and maintained accurate documentation in patient care records.

- Built trusting relationships with patients and families, offering emotional support and companionship.

- Monitored and recorded patient conditions, reporting changes to nursing staff and families.

- Provided compassionate, hands-on care to an average of 20 patients daily, ensuring safety, comfort, and dignity in all activities.