Tabbatha Smith
Taylors,SC
Summary
Adaptable professional with 10+ years of customer service experience. Ability to problem solve and maintain professional relationships to assess customer needs with a customer first rule of thumb.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Independent Contracting
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Process Supporter
BMW MANUFACTURING
02.2000 - 09.2018
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
- Collaborate with workers and managers to solve work-related problems
- Review work throughout the work process and at completion to ensure that it has been performed properly
- Check specifications of materials loaded or unloaded against information contained in work orders
- Inform designated employees or departments of items loaded or problems encountered
- Evaluate employee performance and prepare performance appraisals
- Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance
- Conduct staff meetings to relay general information or to address specific topics, such as safety
- Counsel employees in work-related activities, personal growth, or career development
- Inspect equipment for wear and for conformance to specifications
- Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution
- Assess training needs of staff and arrange for or provide appropriate instruction
Customer Service Advisory Assistance
DUKE ENERGY
06.1996 - 02.2000
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Interact with charitable organizations to assist customers in acquiring funding to pay service bills
Assistant Office Manager / Dispatcher
CHARTER COMMUNICATIONS (SPECTRUM)
11.1994 - 06.1996
- Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
- Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing
- Prepared daily service orders for technicians and installers
Long Distance Operator Supervisor
MCI Telecommunications
02.1990 - 08.1994
- Boosted team performance, conducting regular training sessions to improve operator skills and knowledge.
- Reduced downtime with proactive maintenance planning, scheduling, and execution.
- Conducted performance evaluations, providing feedback and coaching to facilitate professional development of team members.
- Provided on-the-job training to newly hired workers and team members.
Education
Criminal Justice Police Administration
Greenville Technology College
Greenville, SC01.1986
Skills
- MS Office (Word Excel Outlook Powerpoint)
- Google Drive (Docs Sheets Slides Forms)
- Communication Skills Verbal and Written
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Independent Contracting
10.2024 - Current
Process Supporter
BMW MANUFACTURING
02.2000 - 09.2018
Customer Service Advisory Assistance
DUKE ENERGY
06.1996 - 02.2000
Assistant Office Manager / Dispatcher
CHARTER COMMUNICATIONS (SPECTRUM)
11.1994 - 06.1996
Long Distance Operator Supervisor
MCI Telecommunications
02.1990 - 08.1994
Criminal Justice Police Administration
Greenville Technology College
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