Tabitha Lopez
North Charleston
Summary
Dedicated professional with strong skills in customer service and problem-solving. Proven ability to enhance guest satisfaction and streamline operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Hotel Desk and Night Audit
Hyatt Mouth Pleasant Towne Center
Mount Pleasant, SC
06.2024 - Current
- Part time Night Audit and Front Desk assistance. Helps with Food and Beverage and Banquet set up and events.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Night Auditor
Hilton Grand Vacations
Charleston, SC
02.2024 - 07.2025
- Managed nightly financial audits, ensuring accuracy in transactions and reports.
- Coordinated guest check-in and check-out processes, enhancing customer satisfaction.
- Oversaw cash handling and reconciliation procedures, minimizing discrepancies.
- Implemented process improvements to streamline operations and reduce errors.
- Analyzed daily revenue reports to identify trends and inform management decisions.
- Collaborated with security personnel to ensure safety protocols during overnight shifts.
- Developed standard operating procedures for nightly operations, promoting consistency and efficiency.
Assistant General Manager
Hilton - Homewood Suites Mount Pleasant
Mount Pleasant, SC
02.2024 - 08.2024
- Started as Night Auditor, Promoted to Front Desk Lead, and Promoted to Assistant General Manager. Reason for leave was personal health issues.
- Streamlined front desk operations to enhance guest check-in and check-out processes.
- Developed training programs for staff to improve service quality and operational efficiency.
- Implemented inventory management systems to optimize supply ordering and reduce waste.
- Coordinated team schedules, ensuring adequate coverage for peak service periods.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
Assistant Front Office Manager
Atrium Hospitality
North Charleston, SC
07.2023 - 05.2024
- Position started as Night Auditor back in March of 2018 where I also Task forced at sister property Residence Inn. I left in November of 2019 to achieve a management role at another property and finish College out.
- When I returned I was our designated FT Night Audit. I was promoted very quickly to PM Supervisor in August 2023. In September of 2023 I was promoted to Assistant Front Office Manager.
- Assisted in managing front office operations to enhance guest satisfaction and streamline workflows.
- Collaborated with department heads to resolve guest issues promptly, maintaining high service standards.
- Coordinated staff schedules, ensuring optimal coverage during peak hours for improved service delivery.
- Monitored inventory levels of front office supplies, initiating reorders to maintain operational readiness.
- Trained and mentored new front office staff on standard operating procedures and customer service protocols.
- Implemented process improvements that increased efficiency in check-in and check-out procedures.
Front Office Manager
Tara Investments Hilton Homewood Suites Downtown Charleston
Charleston, SC
02.2022 - 10.2022
- Started as FT Night Auditor. Promoted to PM Supervisor in May of 2022. Promoted to Front Office Manager in October of 2022
- Supervised front office operations to ensure exceptional guest experiences and service delivery.
- Managed staff scheduling, optimizing team efficiency and coverage during peak periods.
- Coordinated check-in/check-out processes, enhancing overall operational workflow and guest satisfaction.
- Implemented training programs for new hires, fostering skill development and adherence to hotel standards.
Education
Associates of Hospitality And Tourism Management - Culinary, Food And Beverage, Tourism Management
Trident Technical College
Charleston, SC05-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Organization and time management
Timeline
Hotel Desk and Night Audit
Hyatt Mouth Pleasant Towne Center
06.2024 - Current
Night Auditor
Hilton Grand Vacations
02.2024 - 07.2025
Assistant General Manager
Hilton - Homewood Suites Mount Pleasant
02.2024 - 08.2024
Assistant Front Office Manager
Atrium Hospitality
07.2023 - 05.2024
Front Office Manager
Tara Investments Hilton Homewood Suites Downtown Charleston
02.2022 - 10.2022
Associates of Hospitality And Tourism Management - Culinary, Food And Beverage, Tourism Management
Trident Technical College