TAI'ASIA MONAE GARNER
Columbia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Nail Technician
Ombre’ Nail Salon &Spa
11.2022 - Current
- Provided professional manicures, pedicures, and nail enhancements (gel, acrylic, dip powder) to a diverse clientele in a high-traffic salon.
- Ensured optimal hygiene and safety standards by properly sanitizing tools and workstations according to state board regulations.
- Built strong client relationships, leading to repeat business and increased customer satisfaction.
- Recommended retail products for home care, contributing to salon product sales and client education.
Customer Service Specialist
Bank of America
Columbia
03.2022 - 11.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Verizon Wireless
Columbia
02.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
Education
Licensed Cosmetologist -
Kenneth Shuler School of Cosmetology
02.2022
High School Diploma -
Ridge View High School
Columbia, SC06.2020
Skills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Answering Customer Questions
- Upbeat and Positive Personality
- Establishing and Maintaining Customer Relationships
- Upselling Products and Services
- Proficiency in Microsoft Office and G Suite
Timeline
Nail Technician
Ombre’ Nail Salon &Spa
11.2022 - Current
Customer Service Specialist
Bank of America
03.2022 - 11.2022
Customer Service Representative
Verizon Wireless
02.2021 - 12.2021
Licensed Cosmetologist -
Kenneth Shuler School of Cosmetology
High School Diploma -
Ridge View High School