Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Takara Van Norman

Easley,SC

Summary

Dynamic customer service professional with a proven track record at The Bowen Center, excelling in problem resolution and active listening. Adept at utilizing CRM software to enhance client interactions and improve satisfaction. Recognized for maintaining composure in high-pressure situations while effectively managing customer inquiries and conflicts.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The Bowen Center
Columbia, SC
01.2022 - Current
  • Maintained up-to-date knowledge of programs and services offered to provide accurate information to clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Call Center Representative

Bright Connect
Columbia, SC
06.2019 - 12.2021
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Utilized CRM software to track customer interactions and resolve issues efficiently.
  • Handled high-volume calls while maintaining composure and professionalism under pressure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Crew Chief

Servpro
Easley, SC
03.2016 - 06.2019
  • Supervised restoration and cleanup projects, ensuring adherence to safety protocols and quality standards.
  • Trained team members on equipment usage and safety procedures to enhance operational efficiency.
  • Coordinated scheduling and resource allocation for multiple projects simultaneously to optimize workflow.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.

Education

High School Diploma -

SC Youth Challenge Academy
Columbia, SC
2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Live chat support

Certification

Customer Service Fundamentals

Timeline

Customer Service Representative

The Bowen Center
01.2022 - Current

Call Center Representative

Bright Connect
06.2019 - 12.2021

Crew Chief

Servpro
03.2016 - 06.2019

High School Diploma -

SC Youth Challenge Academy
Takara Van Norman