TAKASHI MILLER
Greenville
Summary
Experienced Project Manager with a strong background in leading cross-functional teams and successfully managing complex projects for over two decades. Proficient in implementing agile methodologies, streamlining processes, and driving operational efficiency. Demonstrated ability to align project outcomes with long-term organizational goals, foster innovation, and exceed stakeholder expectations. Seeking a position where extensive training, experience, and education will be a valuable asset in the Project Management/Cyber Security field.
Overview
27
27
years of professional experience
Work History
Service Desk Analyst
Epsilon, Inc
01.2023 - 01.2024
- Resolved technical issues for 200+ users, enhancing system uptime and user satisfaction
- Implemented software updates and patches, reducing security vulnerabilities by 40%
- Collaborated with IT team to streamline support processes, cutting response time by 25%
- Provided training to new staff, improving overall team efficiency and knowledge base
- Analyzed user support patterns, identifying recurring issues and implementing proactive solutions, resulting in a significant reduction in ticket volume
- Pioneered a knowledge base system for common IT issues, empowering users to self-resolve problems and markedly decreasing support queue times
- Managed service desk ticketing utilizing ServiceNow to ensure accurate documentation, timely escalation, and resolution of technical issues
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
Senior Project Manager
The Vision Firm, LLC
01.2006 - 01.2023
- Led teams to deliver projects on time, boosting client satisfaction and efficiency
- Built strong stakeholder partnerships, aligning goals with business objectives
- Analyzed projects to identify roadblocks, implementing solutions for optimal performance
- Directed strategic initiatives, aligning outcomes with organizational goals
- Managed projects from start to finish, consistently meeting deadlines and budgets
- Managed production schedules, ensuring timely delivery of projects, enhancing team efficiency
- Coordinated cross-functional teams, fostering collaboration and achieving project milestones
- Optimized production processes, leading to significant time savings and enhanced team efficiency, while ensuring high-quality deliverables
- Implemented creative solutions to streamline workflows, resulting in substantial reduction of production time and improved overall productivity
- Facilitated seamless communication between cross-functional teams, driving project success and fostering a culture of cooperation
- Pioneered workflow enhancements, drastically cutting production time while maintaining quality
- Led cross-functional teams to surpass project milestones
- Orchestrated seamless communication across departments, ensuring project alignment
- Mentored team members, boosting collective performance
Project Manager (Contractor)
Apple Music
01.2015 - 01.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Project Manager (Contractor)
Pepsi Co./Brisk Tea
01.2014 - 01.2015
- Led production team, optimized processes, and improved efficiency
- Implemented lean manufacturing principles, reducing waste and increasing output
- Spearheaded new production techniques, enhancing product quality
- Developed cost-effective solutions, resulting in substantial savings for the company
- Fostered strong team relationships, improving communication across departments
- Coordinated with suppliers to ensure timely delivery of materials
- Revolutionized production techniques, enhancing product quality and streamlining processes
- Developed cost-effective solutions, yielding substantial savings
Police Officer
Flagstaff Police Dept.
01.2005 - 01.2008
- Enforced laws, maintained public safety, and responded to emergency calls
- Conducted investigations, made arrests, and testified in court proceedings
- Partnered with community members to implement neighborhood watch programs
- Fostered positive relationships between law enforcement and residents
- Meticulously documented incidents, prepared comprehensive reports, and maintained accurate records
- Ensured legal compliance in all procedures
- Reduced crime rates in assigned patrol area through proactive policing strategies
- Consistently met or exceeded departmental performance standards
- Provided crisis intervention and support to victims of crimes
- Offered guidance and resources to individuals in distress, promoting community well-being
Security Forces Specialist
United States Air Force
01.1997 - 01.1999
- Managed access control systems, enhancing base security
- Conducted threat assessments, identifying vulnerabilities
- Developed emergency response plans, improving readiness
- Coordinated with multi-agency teams for joint operations
- Facilitated inter-departmental communication, streamlining security processes
- Mentored new recruits on team dynamics
- Analyzed security data to identify trends and potential risks
- Developed strategic recommendations for resource allocation
- Implemented data-driven security enhancements
- Pioneered use of advanced surveillance technology, enhancing monitoring capabilities
- Designed creative training scenarios for realistic preparation
- Led multi-agency security operations, enhancing base protection
- Developed innovative emergency response strategies, significantly improving readiness levels
Education
Certification - Project Management
Cornell University
Ithica, NY06.2024
Certification - DevOps/CompTia Sec+ce
Intellectual Point
12.2023
Law Enforcement Technology - Criminal Justice
Rio Salado Community College
Phoenix, AZ04.2006
Bachelor of Science - Business Administration
California State University of Dominguez Hills
Carson, CA05.1999
Associate's Degree - Criminal Justice
Community College of the Air Force
San Antonio, TX02.1997
Skills
- Project Management
- Gantt Chart Development
- Agile Methodologies
- Scrum Framework Expertise
- Traditional methods
- Project Visualization Techniques
- Cybersecurity Assessment
- DevOps Strategy Consulting
- Crisis Management Coordination
- Helpdesk Management
- Risk Mitigation
- Access Control
- Endpoint Security Management
- Firewall Security Administration
- Enhanced Threat Protection
- Stakeholder Relationship Management
Timeline
Service Desk Analyst
Epsilon, Inc
01.2023 - 01.2024
Project Manager (Contractor)
Apple Music
01.2015 - 01.2016
Project Manager (Contractor)
Pepsi Co./Brisk Tea
01.2014 - 01.2015
Senior Project Manager
The Vision Firm, LLC
01.2006 - 01.2023
Police Officer
Flagstaff Police Dept.
01.2005 - 01.2008
Security Forces Specialist
United States Air Force
01.1997 - 01.1999
Certification - DevOps/CompTia Sec+ce
Intellectual Point
Law Enforcement Technology - Criminal Justice
Rio Salado Community College
Bachelor of Science - Business Administration
California State University of Dominguez Hills
Associate's Degree - Criminal Justice
Community College of the Air Force
Certification - Project Management
Cornell University
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