Ta’ Kayla Hawkins
Spartanburg,SC
Summary
Dedicated leasing professional with a commitment to delivering exceptional tenant services and upholding property standards. Recognized for improving tenant satisfaction and simplifying lease procedures. Reliable team player with a strong emphasis on achieving outcomes and adjusting to evolving requirements. Proficient in lease management and tenant interactions, while maintaining a professional demeanor.
Overview
5
5
years of professional experience
Work History
Leasing Professional
The Laurel
02.2024 - 02.2025
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
Leasing Professional
The Exchange
01.2023 - 02.2024
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
Prospect (Airport)
03.2022 - 12.2022
- Responsible for communicating with parents of children
- Ability to be a caregiver to children
- Ability to push 75 to 300 pounds loaded wheelchair
- Handled inbound/outbound calls from um (Unaccompanied minor) parents/guardians
Claims Support Senior
11.2021 - 02.2022
- Supervises daily operations which include monitoring vendor database, arbitration notices, claims billing/check processing
- Approve action plans in accordance with best practices
- Document the claim file of all activities taken
- Completes periodic file reviews to monitor quality and adherence to processing standards.
- Monitors unit performance against established metrics standards to measure process effectiveness.
- Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates
- Work with the examiner throughout the life of the claim
- Frequently communicate with all appropriate parties involved with the claim
- Actively execute appropriate claims activities to ensure consistent delivery of quality claims service
- Recommend staff payment and settlement authority for employees in
- Shared responsibility for department budget, which includes planning and ongoing management of salary and expenses
Claims Adjuster Assistant
06.2021 - 11.2021
- Handles incoming calls and correspondence from insureds, claimants, providers and agents regarding questions or problems associated with claims
- Processes state forms, checks, drafts, releases of denial and completes reporting forms for file.
- Document claim files and maintain control of work through documentation or diary system.
- Make routine contacts with employers, injured employees and provide support as needed along with calculating wages.
- Schedule doctor’s appointments, which include appointment letters, mileage calculation, interpreter and travel arrangements.
- Knowledge of regulations, offsets and deductions, disability duration, medical management practices and Social Security and Medicare application procedure as applicable to line of business.
Document Processing Specialist
11.2020 - 05.2021
- Reviews and evaluates all work-related accident reports for completeness and clarity of data; analyzes data, as needed, to ensure compliance with policy and regulatory requirements.
- Indexing of documents into the system
Crew member
Burger King
12.2019 - 06.2020
- Proactively give customers correct assistance to any customer
- Reporting sales to managers
- Problem solving abilities to ensure that the customer and the team is all on board and happy.
Education
High school diploma -
Blue Ridge High School
Skills
- Media Buying
- Lease Negotiation
- Website Management
- Advertising Strategy
- Property Management
- Budget Management
- Team Leadership
- Property Tours and Inspections
- Tenant and Owner Liaising
- Telephone and Email Etiquette
- Relationship Building and Rapport
- Computer Proficiency
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Application processing
- Team building
- Lease oversight
- Record keeping
- Event planning
- Lease administration
- Sales and marketing aptitude
- Customer service
- Lease agreements
- Leasing terms and specifications
Timeline
Leasing Professional
The Laurel
02.2024 - 02.2025
Leasing Professional
The Exchange
01.2023 - 02.2024
Prospect (Airport)
03.2022 - 12.2022
Claims Support Senior
11.2021 - 02.2022
Claims Adjuster Assistant
06.2021 - 11.2021
Document Processing Specialist
11.2020 - 05.2021
Crew member
Burger King
12.2019 - 06.2020
High school diploma -
Blue Ridge High School
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