Takeria Brown
Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Production Customer Service Representative
Capital Waste Services
11.2022 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Used Navasoft to maintain company database with essential account and sales information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Patient Care Representative
Call4health
11.2021 - 11.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Worked with patients to schedule tests and procedures.
- Scheduled approximately 150 patients per week and made reminder calls.
Patient Service Representative
Teleperformance
10.2020 - 10.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Dining Facility Attendant
Johnson Food Service
07.2019 - 08.2020
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Patient Care Technician
Prisma Health Richland Hospital
02.2017 - 10.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Education
No Degree - Medical Assisting
Virginia College
Columbia SC06.2017
High School Diploma -
Eau Claire High School
Columbia, SC05.2015
Skills
- Conflict Mediation
- Multi-Line Telephone Operation
- Materials Transport
- Customer Service
- Medical Terminology Knowledge
- Documentation
- Reading Comprehension
- Route Dispatch
- Credit Card Payment Processing
- Active Listening
Timeline
Production Customer Service Representative
Capital Waste Services
11.2022 - Current
Patient Care Representative
Call4health
11.2021 - 11.2022
Patient Service Representative
Teleperformance
10.2020 - 10.2021
Dining Facility Attendant
Johnson Food Service
07.2019 - 08.2020
Patient Care Technician
Prisma Health Richland Hospital
02.2017 - 10.2018
No Degree - Medical Assisting
Virginia College
High School Diploma -
Eau Claire High School
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