Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taleeta Archie

Columbia,SC

Summary

Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Teleperformance. Proven ability to manage high-stress situations while maintaining professionalism. Experienced in fostering engaging learning environments as a Daycare Teacher, utilizing innovative techniques to enhance child development and teamwork. Dependable and adaptable, committed to excellence in every interaction.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Teleperformance
12.2013 - Current
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Handled order processing and returns efficiently to streamline operations.
  • Maintained accurate records of customer interactions for future reference.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Daycare Teacher

Universal Kids
05.2008 - 11.2013
  • Led classroom activities to foster a nurturing and educational environment.
  • Developed lesson plans tailored to children's developmental stages and interests.
  • Mentored new staff in effective teaching strategies and classroom management.
  • Implemented innovative learning techniques to enhance child engagement and development.

Cashier

Mc Donald
06.2007 - 11.2009
  • Processed customer transactions efficiently, maintaining accuracy and speed during peak hours.
  • Provided exceptional customer service, resolving inquiries and complaints promptly to enhance satisfaction.
  • Monitored inventory levels, reporting discrepancies to management for timely replenishment actions.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Blythewood High School
10901 Wilson Blvd Blythewood SC 29106
06.2008

Skills

  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Problem resolution
  • Verbal communication
  • Teamwork and collaboration
  • Calm under pressure

Timeline

Customer Service Representative

Teleperformance
12.2013 - Current

Daycare Teacher

Universal Kids
05.2008 - 11.2013

Cashier

Mc Donald
06.2007 - 11.2009

High School Diploma -

Blythewood High School

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Taleeta Archie