TaLisa Hughes
Summerville
Summary
My goal in life is to maintain excellent customer service skills, with a strong attention to detail; strong work ethic maximizing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Representative
IQOR-Capital One
07.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns to help cure the customer's account, collecting payments from customers on the financial aspect for Capital One.
- Evaluated account and services, assisting the customer to see what plans we do have available if customer states they are experiencing a hardship
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Substitute Teacher
Kelly Services
03.2021 - 11.2022
- Interactive with the children and follow lesson plans given
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Sales Specialist
Verizon
08.2020 - 12.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
Front Desk Agent
Home 2 Suites
01.2019 - 03.2020
- Double-checked financial data for accuracy by comparing payment cards to identification.
- Answered calls quickly and directed them to the appropriate guest or department.
- Kept track of the cash in the drawer, made bank deposits, and posted charges for items that guests might order or use during their stay.
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
Education
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SCSkills
- Patient-focused care
- Direct Patient Care
- Observing responses
- Special Assignments
- Team Support
- Team Goals
- Outbound Calls
Timeline
Customer Representative
IQOR-Capital One
07.2023 - 09.2023
Substitute Teacher
Kelly Services
03.2021 - 11.2022
Sales Specialist
Verizon
08.2020 - 12.2020
Front Desk Agent
Home 2 Suites
01.2019 - 03.2020
High School Diploma -
Orangeburg Wilkinson High School
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