Tallula A. Wilkes
West Columbia
Summary
Results-driven customer sales professional with 10+ years of experience in customer service, relationship management, and operations. Adept at reducing churn, driving revenue growth, and optimizing customer experience through strategic problem-solving and data- driven decision-making. Skilled in negotiating, conflict resolution, and cross-functional collaboration, with a proven track record of exceeding performance metrics. Strong ability to analyze customer needs, and streamline processes to enhance efficiency and customer satisfaction. Seeking to leverage expertise in customer success, partner relations, and operational support in a dynamic, growth-oriented environment.
Overview
11
11
years of professional experience
Work History
Sales Representative
Spectrum
05.2017 - Current
- Build and maintain strong relationships with customers, identifying their needs and offering tailored solutions to enhance their experience
- Utilize data-driven insights to optimize sales strategies, increasing customer acquisition and retention
- Collaborate with internal teams to ensure seamless order processing, billing accuracy, and customer satisfaction
- Stay informed on market trends and competitor offerings to provide informed recommendations and drive business growth
- Recognized for top sales performance and expertise in resolving customer inquiries efficiently
- Utilize strategic negotiation techniques to prevent customer cancellations
- Reducing churn rates and increasing customer loyalty
Customer Service Representative- Billing
Teleperformance
02.2014 - 04.2017
- Interacted with customers via telephone to assist with a variety of customer inquiries and issues
- Maintained a courteous and friendly attitude when interacting with customers in a constant changing environment
- Actively and consistently supported all efforts to simplify and enhance the customer experience
- Reviewed and processed refunds
- Explained charges or balances
- Maintained bad debt process
- Escalated interactions when necessary
- Kept record of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as action taken
Education
Bachelor of Psychology -
Walden University
12.2026
Skills
- Customer retention & negotiation
- Conflict resolution & problem solving
- Cross-team collaboration
- CRM & order management systems
- Upselling & cross-selling strategies
- Market & competitive analysis
- Relationship management
- Process optimization & efficiency
Professionalachievements
- Employee of the Month, 2019
- Top 30% sales agent award, 2020, 2023, 2024
- Service matter expert award, 2022
Timeline
Sales Representative
Spectrum
05.2017 - Current
Customer Service Representative- Billing
Teleperformance
02.2014 - 04.2017
Bachelor of Psychology -
Walden University
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