Tamarah Washington
Summerville
Summary
Achieved high levels of guest satisfaction as front desk agent at Spring Hill Suites by streamlining check-in and reservation processes. Delivered exceptional esthetician services at Afterglow Day Spa, fostering client loyalty. Drove sales growth at T-Mobile and excelled as barista at Starbucks, receiving Employee of the Quarter award for exemplary customer service.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
09.2018 - 01.2023
- Executed order taking and beverage crafting to ensure customer satisfaction and meet individual preferences.
- Optimized packing procedures for mobile orders, ensuring prompt delivery and maintaining high levels of customer satisfaction.
- Monitored stock levels and coordinated restocking efforts to maintain uninterrupted operations.
- Oversaw lobby upkeep and organization, contributing to an improved overall customer experience.
- Conducted thorough unpacking of deliveries and meticulous management of food items, focusing on quality control and adherence to compliance guidelines.
- Coordinated efforts with team members to streamline workflows and elevate overall service efficiency.
- Streamlined order handling by leveraging time management and multitasking skills to accommodate increased demand during peak hours.
- Managed client communications, focusing on relationship-building and addressing concerns.
- Executed systematic data entry and record maintenance to enhance inventory management and facilitate effective order tracking.
Licensed Esthetician/Owner
Afterglow Day Spa
03.2023 - 12.2024
- Oversaw client relationship management to maintain high levels of satisfaction and encourage repeat transactions.
- Facilitated outstanding customer interactions to improve overall client satisfaction.
- Engaged with clients to thoroughly understand their requirements and preferences.
- Developed and nurtured strong connections with clients to promote long-term loyalty.
- Facilitated sales growth by promoting services and upselling products to meet customer needs.
- Ensured precision in client record management and data entry to enhance operational efficiency.
- Leveraged analytical abilities to identify and resolve client issues, ensuring satisfaction and retention.
- Utilized strong time management and multitasking capabilities to effectively prioritize tasks and meet deadlines.
- Focused on precision and accuracy to enhance overall service quality.
- Leveraged Microsoft Office tools to facilitate efficient scheduling and maintain effective client interactions.
- Coordinated and prioritized appointments to maximize client satisfaction and operational effectiveness.
Sales Representative
T-Mobile
09.2024 - 12.2025
- Directed customer account strategies to enhance satisfaction through personalized service and tailored solutions.
- Employed strong communication techniques to enhance product recommendations based on customer insights.
- Coordinated with team members to maintain optimal product availability through strategic inventory restocking during low-traffic times.
- Assessed customer plans and implemented necessary reratings to improve overall satisfaction and retention rates.
- Maintained accurate records in CRM software to support effective sales and customer service initiatives.
- Fostered client connections by delivering proactive interaction and dedicated assistance.
- Applied analytical thinking to effectively address and resolve customer concerns.
- Utilized time management and multitasking abilities to enhance responsiveness to customer inquiries.
- Ensured accuracy and thoroughness in all customer communications and related documentation to enhance service quality.
- Employed Microsoft Office applications to facilitate comprehensive reporting and optimize organizational tasks for effective account management.
Front Desk Agent
Spring Hill Suites
02.2025 - 12.2025
- Facilitated guest check-ins and provided personalized assistance to enhance customer satisfaction and foster relationships.
- Leveraged FOSSI software to resolve reservation discrepancies and uphold data integrity.
- Coordinated new guest reservations to enhance customer experience through effective communication and precision.
- Facilitated effective communication by addressing reservation inquiries through phone calls, enhancing client satisfaction and service quality.
- Addressed guest inquiries about stay issues and effectively directed them to appropriate departments to enhance service delivery.
- Managed simultaneous guest requests with efficiency to enhance overall guest satisfaction and service quality.
Assistant Manager
T-Mobile
12.2025 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Developed training programs to enhance employee skills and improve customer service.
- Implemented inventory management systems to streamline stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic initiatives for increased profitability.
- Collaborated with cross-functional teams to enhance operational efficiency and customer experience.
- Conducted regular performance reviews, providing feedback and guidance to team members.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Executed daily sales strategies to achieve targets and maximize revenue potential.
- Mentored new representatives on product knowledge and effective sales techniques.
Education
High school diploma -
Fort Dorchester High School
06.2018
Esthetician License - Esthetics
Kenneth Shuler School of Cosmetology
Goose Creek, SC01.2022
Skills
- Account Management
- Customer Service
- Communication Skills
- Relationship Building
- Sales Support
- Data Entry
- CRM Software
- Problem Solving
- Time Management
- Multitasking
- Attention to Detail
- Team Collaboration
- Microsoft Office
- Client Interaction
- Organizational Skills
- Team Member
- Inventory control
- Food Handling
- Food Service
- Dermabrasion
- Upselling
- Cashiering
- Sanitation
- Food Safety
- Makeup application
- Cash Handling
- POS
- Management
- Cleaning Experience
- Merchandising
- Microsoft Word
- Retail sales
- Cash register
- Hospitality
- Fast Food
- Body waxing
- Food Prep
- Barista Experience
- Coffee Experience
- Sales
Accomplishments
- Exceptional Guest Service
- Consistently received positive feedback from guests at Spring Hill Suites for providing outstanding service during check-ins and addressing their needs promptly.
- Effective Problem Solving
Timeline
Assistant Manager
T-Mobile
12.2025 - Current
Front Desk Agent
Spring Hill Suites
02.2025 - 12.2025
Sales Representative
T-Mobile
09.2024 - 12.2025
Licensed Esthetician/Owner
Afterglow Day Spa
03.2023 - 12.2024
Barista
Starbucks
09.2018 - 01.2023
High school diploma -
Fort Dorchester High School
Esthetician License - Esthetics
Kenneth Shuler School of Cosmetology