TAMEKA BETHEA
Strategic Professional
North Charleston
Summary
Track record of success in leading projects, supporting C-Suite and senior executives, and driving operations to achieve organizational goals. With over 15 years of experience in creating plans and implementing logistics for executive-level internal and external events, I excel at managing multiple deliverables and deadlines with minimal direction. Skilled in developing and executing corporate strategies, leading cross-functional teams, and coordinating logistics for corporate events. Experienced in training and developing new employees to improve job satisfaction and retention. Adept at scheduling and coordinating executive-level meetings and events while utilizing strong organizational skills to manage tasks effectively. Proven experience supporting high-level executives, focusing on team collaboration and achieving results through reliable communication, organization, and multitasking expertise.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
4
4
Certifications
Work History
FINANCIAL SALES REPRESENTATIVE II
SOUTHSTATE BANK
06.2023 - Current
- Evaluate, monitor and approve mortgage loan applications
- Experience managing and organizing multiple deliverables and deadlines with minimal direction
- Develop tailored solutions, fostering long-term relationships
- Meticulously analyze client needs to offer precise financial advice, ensuring compliance with regulations and enhancing customer trust
- Strong knowledge of mortgage loan products and financial markets
- Implement innovative sales techniques, leading to enhanced client acquisition and retention in competitive market
- Plan, led, support, and implement logistics for executive-level internal and / or external event, Travel, and meetings across multiple sites & states.
- Creates, edits and maintains electronic and written communication
- Communicates a wide variety of information to multiple audiences
- Processes incoming and outgoing communication and correspondence to ensure proper dissemination of information
- Coordinates with the appropriate focal(s) to support the acquisition and maintenance of resources
- Experience managing and organizing multiple deliverables and deadlines with minimal direction
- Implemented training programs that improved staff performance and reduced turnover
- Collaborated with internal teams to streamline loan processing and reduce turnaround times, enhancing customer satisfaction.
- Conducted comprehensive financial analyses to assess client eligibility for loan products, facilitating informed decision-making.
QUALITY SPECIALIST
T-MOBILE
08.2020 - 04.2023
- Collaborated with management personnel from multiple departments concerning quality initiatives.
- Assisted in developing training programs on quality assurance processes for new employees.
- Represent supported executive leaders in a professional, engaging, and proactive manner.
- Participated in cross functional teams focused on problem solving activities associated with quality issues.
- Developed testing protocols for evaluating product reliability over time under various conditions.
- Reviewed customer complaints and initiated appropriate corrective action plans based on investigation results.
- Performed root cause analysis to identify areas needing improvement in the production process.
- Prioritizes and schedules executive-level employee time and availability for efficient use of time
- Represents supported executive leaders in a professional, engaging, and proactive manner
- Coordinates schedule and logistics for all manager and all employee meetings in partnership with other functions including Communications
- Coordinates and processes domestic and international business travel arrangements, monitors designated business traveler's logistics, generates expense reports and assists in reconciling corporate credit card charges to ensure timely and accurate reimbursement and verifies payments to corporate credit cards
- Collects and compiles data to provide visibility of status for traveler's review and/or signature
- Tracks and maintains designated conference room schedules for availability and efficient use of resources.
- Works closely with cross-functional stakeholders to include Information Technology, facilities and onsite security
- Experience managing and organizing multiple deliverables and deadlines with minimal direction
SOLUTION CENTER SPECIALIST
T-MOBILE
05.2016 - 08.2020
- Work on behalf of CEO and the T-Mobile corporation to increase and drive innovation in customer engagement and experience
- Managed and coordinated multiple projects while ensuring timely completion.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Experienced with social media and communications platforms.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Experience managing and organizing multiple deliverables and deadlines with minimal direction
- Collecting, cleaning, and analyzing data to identify trends and patterns, ultimately providing insights to support business decisions
CUSTOMER SERVICE/ANALYST/TRAINER/RESOURCE PLANNER
T-MOBILE
02.2013 - 05.2016
- Led diverse teams at T-Mobile for a decade, fostering innovation and adaptability, enhancing customer service and operational efficiency
- Streamlined processes and improved customer satisfaction through strategic initiatives, driving substantial growth and brand loyalty
- Collaborated across departments to boost team morale and productivity, ensuring seamless communication and project execution
- Coordinate logistics for Senior Leadership, suppliers, internal customers and external entities.
- Maintained meticulous attention to detail in managing various roles, ensuring accuracy and compliance
- Update policies and procedures when it does not improve the company, employees or customer experience
- Handled fraud and non-resolution cases to better customer experience and relationships
- Created and facilitated interdepartmental workshops, promoting synergy and alignment, which led to enhanced project outcomes and team cohesion
- Years of experience developing and/or maintaining integrated schedules
- Experience managing and organizing multiple deliverables and deadlines with minimal direction
SENIOR FLIGHT ATTENDANT
REPUBLIC AIRLINES
07.2010 - 02.2013
- Directed cabin crew for optimal safety and comfort, enhancing service quality and efficiency
- Trained new attendants, elevating team performance and customer satisfaction
- Developed feedback systems, refining service delivery and passenger experience
- Led a team of flight attendants, ensuring seamless customer service and operational efficiency while fostering teamwork and communication
- Streamlined in-flight service procedures, enhancing passenger satisfaction and operational efficiency through focused teamwork and attention to detail
- Ensured compliance with safety regulations and protocols, meticulously managing pre-flight checks and emergency procedures for passenger safety
- Pioneered initiatives in customer engagement, elevating in-flight experience and fostering brand loyalty through innovative service approaches
CUSTOMER SERVICE AGENT
US AIRWAYS
11.2007 - 04.2010
- Managed workload independently with minimal supervision from team lead or manager.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Performed daily tasks such as stocking supplies, cleaning workstations, and organizing paperwork.
- Enforced strict adherence to security measures outlined by federal aviation authorities at all times.
- Processed ticketing transactions, checked baggage, and assisted customers with any necessary travel information or documentation.
- Experience coordinating and processing domestic and/or international travel arrangements
- Years of experience developing and/or maintaining integrated schedules
HR ASSISTANT, SENIOR EXECUTIVE ASSISTANT, WEB DESIGN, FACILITATOR
BANK OF AMERICA
10.2000 - 08.2006
- Supported day-to-day operations of HR functions and duties.
- Filed papers and documents into employee files.
- Managed payroll processing by verifying timesheets and ensuring accuracy of payments.
- Recorded data for each employee, including addresses, weekly earnings, absences, amount of sales, or production, supervisory reports on performance, and dates of and reasons for terminations.
- Provided feedback on web design projects based on user experience insights gathered through observation of online communities.
- Implemented innovative approaches for delivering instruction using multimedia resources.
- Conducted post-training surveys to assess effectiveness of instruction methods and identify areas for improvement.
- Prioritize and manage schedules and calendars for executives.
- Experience managing and organizing multiple deliverables and deadlines with minimal direction
- Represent supported executive leaders in a professional, engaging, and proactive manner.
- Ability to build strong relationships with key stakeholders including external customers, peers, and leadership team in both onsite and virtual environments.
- Years of experience developing and/or maintaining integrated schedules
- Supports Learning and Development as a part of Global Talent, Development & Employee Experience in a team with other Office Administrators for site visitors, provides back up support to other OAs, and helps support other activities as required
- Maintained employee records and HR databases, ensuring data accuracy and compliance with regulatory requirements through regular audits.
- Assisted in organizing employee engagement initiatives such as team-building events and recognition programs to enhance morale and retention rates.
Education
BACHELOR OF SCIENCE (B.S.) - INFORMATION SCIENCE, Web Programming, Multimedia
JOHNSON & WALES UNIVERSITY
Providence, RIMASTER OF BUSINESS ADMINISTRATION (M.B.A.) - HUMAN RESOURCES MANAGEMENT
ASHFORD UNIVERSITY
Skills
- Communication
- Microsoft Office Suite
- Data Analysis
- Fraud and Risk Management
- Payroll processing
- Conflict resolution techniques
- Strategic planning
- Generate operating reporting
- HRIS
- Budgeting
- Event planning
Goal oriented
Sales development
Client relationship management
Portfolio management
Certification
NMLS Certification
Timeline
FINANCIAL SALES REPRESENTATIVE II
SOUTHSTATE BANK
06.2023 - Current
QUALITY SPECIALIST
T-MOBILE
08.2020 - 04.2023
SOLUTION CENTER SPECIALIST
T-MOBILE
05.2016 - 08.2020
CUSTOMER SERVICE/ANALYST/TRAINER/RESOURCE PLANNER
T-MOBILE
02.2013 - 05.2016
SENIOR FLIGHT ATTENDANT
REPUBLIC AIRLINES
07.2010 - 02.2013
CUSTOMER SERVICE AGENT
US AIRWAYS
11.2007 - 04.2010
HR ASSISTANT, SENIOR EXECUTIVE ASSISTANT, WEB DESIGN, FACILITATOR
BANK OF AMERICA
10.2000 - 08.2006
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - HUMAN RESOURCES MANAGEMENT
ASHFORD UNIVERSITY
BACHELOR OF SCIENCE (B.S.) - INFORMATION SCIENCE, Web Programming, Multimedia
JOHNSON & WALES UNIVERSITY
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