Tamela Heyward
Columbia
Summary
Seasoned banking professional with over 20 years at Wells Fargo Bank, N.A., excelling in customer care and coaching new hires. Proven ability to foster strong client relationships and deliver exceptional service. Adept at navigating bank regulations while demonstrating creative thinking and teamwork to enhance operational efficiency.
Overview
23
23
years of professional experience
Work History
Banker/ Banker Coach
Wells Fargo Bank, N.A.
01.2004 - 06.2024
- Provided customer service to banking customers which included account maintenance such as address changes, check orders, offering rate information.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted with training new hires as part of a team of bankers called the coaching que which I was a part of.
- Acquired excellent understanding of bank regulations with over 20 years with the same company.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Physical Therapist Aide
Penisula Regional Medical Center
02.2001 - 04.2002
- Transported patients from their room to the therapy department.
- Assisted with range of motion exercises
- Prepared paraffin baths
- Prepared whirlpools for wound treatment
- Assisted with the barium swallow test with SLP
- Maintain cleanliness of the therapy department
- Helped with scheduling
Education
High School Diploma -
Seaford Senior High School
Seaford, DE06-1986
Skills
- Coaching new hires
- Creative thinking
- Team Player
- 20 years experience in Customer care
Accomplishments
While working at the bank for over 20 years I was privileged to work with people of all ages and backgrounds. Because I was also a military wife who lived in Hawaii, Texas, Maryland and Delaware I am grateful to bring with me years of experience in fostering positive relationships not just for myself but for others.
Timeline
Banker/ Banker Coach
Wells Fargo Bank, N.A.
01.2004 - 06.2024
Physical Therapist Aide
Penisula Regional Medical Center
02.2001 - 04.2002
High School Diploma -
Seaford Senior High School
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