Tamira Jackson
Columbia
Summary
In my role as a customer service representative, I have gained over seven years of experience providing exceptional customer service, whether in person or over the phone. My commitment, professionalism, and approachable manner are valuable assets to any team. With a strong work ethic, reliability, excellent communication skills, and interpersonal abilities, I can work well independently or as part of a team. Additionally, I have knowledge in the healthcare sector and am familiar with medical terminology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE SPECIALIST
Spectrum
10.2023 - 04.2025
- Highly skilled Customer Service Specialist with extensive experience in the Spectrum industry.
- Strong communication skills, both verbal and written, fostering positive customer relationships.
- Adept at resolving conflicts and complaints by identifying root causes and providing effective solutions.
PATIENT CARE REPRESENTATIVE
Call 4 health
01.2021 - 05.2023
- Skilled in addressing patient inquiries and providing exceptional support to enhance the overall patient experience.
- Experienced in utilizing health information systems to streamline patient care processes for efficiency.
- Committed to fostering a positive environment that promotes patient well-being and trust in healthcare services.
ASSISTANT MANAGER
T mobile
04.2019 - 12.2020
- Proficient in team leadership, consistently guiding staff to achieve sales targets and improve customer satisfaction.
- Skilled in analyzing market trends to identify growth opportunities and drive strategic initiatives.
- Experienced in managing daily operations, ensuring compliance with company policies and best practices.
CUSTOMER SERVICE REPRESENTATIVE
Home Depot
08.2017 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring compliance with financial protocols.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Collaborated with team members to streamline checkout processes and reduce wait times.
CASHIER, FOOD PREP
Rushs
05.2015 - 06.2017
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented best practices for transaction speed, improving overall checkout efficiency.
Education
ASSOCIATES IN MA - Medical Assisting
South Eastern Institute
Columbia, SC05-2026
DIPLOMA - undefined
Richland Northeast High school
Columbia, SC06.2015
Skills
- Problem-solving
- Active-listening
- Conflict-resolution
- Time-management
- Organization
- Data Entry
- Inbound and Outbound Call Handling
- Technical Support
- Communication
- Critical Thinking
Certification
- CCMA
- RMA
- CMA
LANGUAGES
English | Advanced
Timeline
CUSTOMER SERVICE SPECIALIST
Spectrum
10.2023 - 04.2025
PATIENT CARE REPRESENTATIVE
Call 4 health
01.2021 - 05.2023
ASSISTANT MANAGER
T mobile
04.2019 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
Home Depot
08.2017 - 06.2019
CASHIER, FOOD PREP
Rushs
05.2015 - 06.2017
DIPLOMA - undefined
Richland Northeast High school
ASSOCIATES IN MA - Medical Assisting
South Eastern Institute