Tammi Roseboro
Chester
Summary
Highly motivated and detail-oriented customer service representative with 10+ years. Collaborative team player with a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth.
Overview
6
6
years of professional experience
Work History
Collection Customer Service Representative
OneMain
03.2024 - 05.2025
- Assisted 50+ customers daily with financial servicing needs through inbound and outbound contact.
- Documented all appropriate information on customers accounts.
- Assessed financial situations of delinquent customer to determine the best course of action regarding repayment plans or settlements.
- Worked both cooperatively and independently in a goal-oriented environment to meet personal and team goals.
Customer Service Representative
Comporium
03.2023 - 09.2024
- Utilized strong communication skills to collaborate with law enforcement agencies during investigations.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Documented security breaches and incidents, ensuring accurate reporting for investigations.
Customer Service Representative
Iqor
09.2019 - 03.2023
- Handled 50+ calls per day providing personal services such as assisting with bill payments and scheduling appointments.
- Committed to delivering excellent customer services while working in a fast-paced environment.
- Collaborated with cross functional teams to address and escalate complex customers concerns, achieving a 95% resolution rate.
Education
High School Diploma -
Fairfield Central
Winnsboro, SC06.1989
Skills
- Skip tracing
- Microsoft Office
- Teamwork and collaboration
- Time management
- Goal oriented
- Multitasking
- Excellent communication
Timeline
Collection Customer Service Representative
OneMain
03.2024 - 05.2025
Customer Service Representative
Comporium
03.2023 - 09.2024
Customer Service Representative
Iqor
09.2019 - 03.2023
High School Diploma -
Fairfield Central
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