Tammie Carter
Alcolu
Summary
Dynamic professional skilled in problem-solving, oral communication and team coordination, and client support. Proven ability to enhance operational efficiency and resolve customer inquiries effectively. Experienced in administrative support and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Leader
Food Lion
Summerville
09.2024 - Current
- Led cashier team in daily operations and customer service excellence.
- Managed cash handling processes to ensure accuracy and efficiency.
- Coordinated staff schedules to ensure adequate coverage during peak hours, enhancing customer service.
- Resolved customer inquiries and complaints with professionalism, contributing to improved customer satisfaction.
- Maintained a clean and organized checkout area for enhanced customer experience.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Collaborated with other teams to stock shelves and bag groceries.
- Addressed discrepancies between POS system and physical money amounts in drawers at end of shift, ensuring financial accuracy.
Job Coach
SC Vocational Rehabilitation
North Charleston
09.2024 - 10.2025
- Coordinated with local employers to secure job opportunities aligning with client skills and goals.
- Supported clients in navigating vocational rehabilitation services and resources.
- Monitored client progress, offering tailored support to enhance employment outcomes.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Conducted follow-up visits with employers to assess client performance and address any workplace challenges.
Job Readiness Training Associate
SC Vocational Rehabilitation
North Charleston
11.2024 - 06.2025
- Guided clients in defining career goals and developing personalized action plans.
- Evaluated client skills and training needs through comprehensive assessments.
- Provided guidance on resume writing and interview preparation techniques.
- Delivered targeted training and coaching to personnel at client sites, both in groups and individually.
- Monitored performance of participants before and after training using pre and post tests and evaluations.
- Ensured compliance with applicable laws regarding safety standards in the workplace.
- Maintained records of all training activities in company database system.
- Organized classroom training sessions for up to 20 individuals at a time.
General Clerk
SC Vocational Rehabilitation
North Charleston
09.2024 - 11.2024
- Coordinated appointments and scheduled meetings to optimize rehabilitation staff's time and resource allocation.
- Managed incoming calls professionally, ensuring effective communication and support for client inquiries.
- Created new client files and updated existing ones with relevant information.
- Responded to requests by preparing and sending files and documents.
- Inputted data into the company's database system.
- Managed multiple projects simultaneously while meeting deadlines.
- Welcomed customers and provided information about services to enhance customer experience.
Summary Court Specialist
Charleston County Government
North Charleston
02.2023 - 02.2024
- Verified accuracy of case documents prior to submission to ensure compliance with relevant laws and regulations.
- Attended court sessions to record proceedings and transcribe decisions for official records.
- Greeted visitors at courthouse entrance, provided directions and answered questions about court services, policies, and procedures to ensure a welcoming environment.
- Processed legal paperwork including subpoenas, writs of execution, judgments, orders, complaints, and motions to support court operations.
- Prepared jury summonses ensuring that jurors are selected from appropriate lists according to local rules.
- Provided administrative support to the court by preparing and filing documents, scheduling appointments, and maintaining calendars.
- Maintained confidential files containing case information and other sensitive data.
- Tracked cases and managed electronic and physical records, created new case files, entered filings, hearings, trials, and judgments, and closed cases to maintain organized case management.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
Administrative Services Coordinator II
Charleston County Attorney's Office
North Charleston
04.2022 - 02.2023
- Coordinated scheduling and calendar for attorneys and staff, ensuring efficient time management and availability.
- Developed and maintained filing systems for easy access to legal documents.
- Monitored budget performance against established goals, identifying variances and implementing corrective actions.
- Created and distributed agendas for meetings, conferences, and events.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Prepared monthly expense reports for management review and approval.
- Managed incoming calls and emails from customers or clients in a professional manner.
- Scheduled appointments with internal staff members or external vendors and clients.
Administrative Assistant-I
Ninth Circuit Solicitor's Office
North Charleston
05.2021 - 04.2022
- Managed incoming calls, directing inquiries to appropriate personnel to ensure effective communication.
- Oversaw office supplies inventory, ordering materials as needed to support daily operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Drafted written correspondence including letters, memos, reports, and emails for management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings by sorting mail and preparing packages for shipping to ensure timely delivery.
HR Generalist/Payroll Specialist
Johnson Security Agency
North
01.2017 - 05.2021
- Developed HR policies that aligned with organizational goals to support strategic initiatives.
- Provided guidance on labor laws and regulations to ensure compliance.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conducted background checks, reference checks and employment verification.
- Conducted hiring and exit interviews to gather insights and enhance employee experience.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
Human Services Specialist I
SC Department of Social Services
North Charleston
12.2019 - 02.2021
- Conducted assessments to determine client needs and eligibility for services.
- Interviewed applicants to verify information eligibility for public assistance.
- Obtained income, asset and financial information to determine program eligibility.
- Processed benefit computations and adjustments for under or overpayments, ensuring accurate client support.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Coordinated referrals to partner agencies, enhancing client access to specialized assistance and support.
- Delivered case management services by linking clients to community resources and facilitating referrals for social services.
- Handled processing of client applications and followed confidentiality procedures to keep data safe.
Education
Bachelor of Arts - Sociology / Criminal Justice
Claflin University
Orangeburg, SC05-2009
Associate of Applied Science - Public Services
Denmark Technical College
Denmark, SC05-2007
Skills
- Customer service
- Team leadership
- Training delivery
- Conflict resolution
- Schedule management
- Cash handling
- Job coaching
Timeline
Job Readiness Training Associate
SC Vocational Rehabilitation
11.2024 - 06.2025
Customer Service Leader
Food Lion
09.2024 - Current
Job Coach
SC Vocational Rehabilitation
09.2024 - 10.2025
General Clerk
SC Vocational Rehabilitation
09.2024 - 11.2024
Summary Court Specialist
Charleston County Government
02.2023 - 02.2024
Administrative Services Coordinator II
Charleston County Attorney's Office
04.2022 - 02.2023
Administrative Assistant-I
Ninth Circuit Solicitor's Office
05.2021 - 04.2022
Human Services Specialist I
SC Department of Social Services
12.2019 - 02.2021
HR Generalist/Payroll Specialist
Johnson Security Agency
01.2017 - 05.2021
Bachelor of Arts - Sociology / Criminal Justice
Claflin University
Associate of Applied Science - Public Services
Denmark Technical College