Tammy Cantley-Clark

• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function
• Coordinated company events and meetings to foster teamwork and boost employee morale
• Ran efficient scheduling program to ensure agency-free staffing for over 2 years
• Evaluated staff performance and provided coaching to address inefficiencies
• Conducted regular reviews of operations and identified areas for improvement to remain in compliance

Responsibilities:

• Manage teammember and overall care for residents in a 41 unit Assisted Living and 24 unit Memory Care
• Monitor expenses and ensure compliance with budget
• Ensure AL/MC met and maintained regulatory compliance standards
• Recruit and retain staff
• Act as a Sales Leader to build occupancy in AL/MC neighborhoods

Achievements:

• Achieved 100% occupancy in all neighborhoods
• Reduced turnover by 47.6% in a 12 month period
• Reduced fall rates by over 50% in all areas in a 12 month period
• Developed new education program for teammembers
• Improved and maintain high scores on Community Scorecard
• Implemented and maintained QA system to ensure all resident charts are in compliance with state and federal regulations
• Ran efficient scheduling program to ensure agency-free staffing for over 2 years
• Motivated teammembers to achieve 100% compliance with Relias trainings before deadline

Responsibilities:

• Assist Resident Care Director with overall operations of Assisted Living and Memory Care neighborhoods
• Responsible for staff scheduling
• Assumed responsibilities of phlebotomist to draw labs during period of COVID where they could not enter building

Achievements:

• Implemented system to maintain chart compliance
• Implemented screening check system in department to ensure compliance with COVID-19 daily screenings
• Reorganized facility COVID clinic

Responsibilities:

• Work with Lifestyle Advisor to fill up rooms in Memory Care and provide great tour experiences for prospects
• Coordinated doctor visits, appointments, and special events for memory care neighborhood
• Ensured quality of care for all memory care residents

Achievements:

• Increased occupancy from 66.67% in Oct 2020 to 85.42% in Feb 2021
• Increased GPTW survey trust scores
• Maintained high resident and family satisfaction rates and had no move outs due to dissatisfaction