Tammye Coaxum
Cottageville
Summary
Healthcare professional with strong interpersonal skills and comprehensive knowledge of healthcare services. Experienced in coordinating care, delivering personalized support, and upholding high service standards. Recognized for effective collaboration within teams, adaptability, and a results-driven mindset. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
30
30
years of professional experience
Work History
Concierge
Summerville Medical Center
04.2023 - Current
- Welcome patient and family members in a professional manner.
- Greet and navigate patients in the registration lobby
- Assist patient with registration check in; monitor patient registration tracker.
- Promote and demonstrate excellent customer service.
- Oversee the daily activities of the front desk.
- Answer and mange incoming calls.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
Registrar II
Summerville Medical Center
03.2023 - 04.2023
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
Patient Access Rep
Trident Medical Center
10.2017 - 04.2023
- Welcome patients and family members in a professional manner
- Interview patients at workstation or at bedside to obtain all necessary account information
- Verify all insurance and obtain Pre-certification/authorization
- Assign I-plans accurately
- Calculate and collect patient liable amount
- Ensure charts are completed and accurate
- Ensure that all signatures are obtained for treatment
- Prepare daily deposits and maintain the Integrity of the cash drawer
- Work with Medical Professionals and Ancillary departments, providing information when necessary or forwarding relevant documents
- Other duties as assigned
Store Manager
CVS
01.2015 - 01.2017
- Store Management is responsible for the total leadership and strategic operation of a CVS/pharmacy store including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Manager
Check N Go
01.2014 - 01.2015
- Provide superior customer service
- Answer telephone
- Execute all Company marketing plans and programs
- Maintain accurate store and bank records
- Order and maintain store supplies
- Approve initial and subsequent customer transactions
- Responsible for timely daily check/cash bank deposits, over/short reports, daily store reports and other financial reporting
- Ensure that store adheres to established collection policies
- Responsible for meeting profitability results
- Recruit, interview, recommend for hire, oversee work of and train
- Coordinate and maintain store staff schedules
- Responsible for the overall accountability, profitability and day to day business of the assigned location(s)
Human Resources
Target
01.2014 - 12.2014
- Provide Customer Service
- Answer Phone
- Employee Scheduling
- Schedule Interviews
- New Hire Orientation
- Order Supplies
- Daily Reports
- Data Entry
- Handle information with accuracy, security and confidentiality
Secretary
Hall and Sons Masonry
01.2003 - 12.2012
- Answer Phones
- Bookkeeping
- Filing
- Payroll
- Write Proposals and Contracts
Human Resources Assistant
First Data Corporation
01.1998 - 12.2003
- Strict Confidentiality
- Answer Multi- Phone Line
- Greet Applicants/ Vendors
- Schedule Internal and External Interviews for Recruiter
- Set appointments for Human Resources Manager and Generalist
- Responsible for giving MS Word, Excel, Typing Test and Exit Interviews
- Assist New Hire with Benefit Enrollment
- Responsible and Accountable for filing all employee files
- Responsible for Policies and Procedures of all State and Federal law and Regulations
- Assist Administrative Assistant to Director of Call Center when needed
Customer Service Rep (Card Activation)
First Data Corporation
01.1998 - 12.1999
- Assist Customer with activating bank cards
- Answer 300 - 400 calls on a daily basis
- Provide excellent Customer Service
Head Cashier
Lowes of Summerville
01.1995 - 12.1998
- Customer Service
- Data Entry, Money Management
- Scheduling
- Supervise 15 - 20 Cashiers and 5 Front end Loaders
- Greet Shoppers
Education
Diploma -
A.C.T Travel School
Pompano Beach, FL06.1986
Diploma -
Walterboro High School
Walterboro, SC06.1986
Skills
- Effective problem solving
- Proactive attitude
- Team player mentality
- Hospitality
- Guest experiences
References
Available upon request
Timeline
Concierge
Summerville Medical Center
04.2023 - Current
Registrar II
Summerville Medical Center
03.2023 - 04.2023
Patient Access Rep
Trident Medical Center
10.2017 - 04.2023
Store Manager
CVS
01.2015 - 01.2017
Manager
Check N Go
01.2014 - 01.2015
Human Resources
Target
01.2014 - 12.2014
Secretary
Hall and Sons Masonry
01.2003 - 12.2012
Human Resources Assistant
First Data Corporation
01.1998 - 12.2003
Customer Service Rep (Card Activation)
First Data Corporation
01.1998 - 12.1999
Head Cashier
Lowes of Summerville
01.1995 - 12.1998
Diploma -
Walterboro High School
Diploma -
A.C.T Travel School
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