Tamzen Trott
MARIETTA
Summary
Dynamic professional with extensive experience as a Direct Support Professional at Purpose SC, excelling in compassionate caregiving and client support. Proven ability to enhance quality of life through effective behavior management and relationship building, fostering independence and trust among clients. Skilled in active listening and conflict resolution, ensuring positive outcomes in diverse environments.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Purpose SC
Cleveland, SC
01.2022 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Collaborated with team members to implement personalized care plans for diverse client needs.
- Monitored client behavior and reported changes to ensure timely interventions and support.
- Facilitated recreational activities that encouraged social interaction and skill development among clients.
- Provided emotional support through active listening, fostering trust and rapport with clients.
- Documented client progress accurately, maintaining compliance with organizational standards and regulations.
Store Manager
Family Dollar
Greenville, SC
10.2017 - 01.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory control processes, minimizing stock discrepancies through effective organization.
- Implemented visual merchandising strategies to increase product visibility and drive sales.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Uptown Christian Highschool
Chicago, ILSkills
- Time management
- Client support
- Behavior redirection
- Compassionate caregiving
- Medication administration
- Behavioral management
- Decision-making support
- Relationship building
- Social skills development
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution
- De-escalation techniques
- Cultural awareness
- Emotional intelligence
Timeline
Direct Support Professional
Purpose SC
01.2022 - Current
Store Manager
Family Dollar
10.2017 - 01.2022
High School Diploma -
Uptown Christian Highschool