Tanae Stallings
Rock Hill
Summary
Customer-focused professional with 7+ years of experience in customer service, healthcare support, insurance claims, and administrative roles. Proven ability to handle high-volume calls, resolve complex issues, manage patient and client information, and build strong relationships. Skilled in medical systems, insurance processes, and multitasking in fast-paced environments. Authorized to work in the U.S. for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Walgreens
Bedford, OH
11.2024 - 02.2026
- Processed and dispensed medications, ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in medication management, enhancing patient safety and service quality.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels, conducting regular stock checks to prevent shortages or overstock situations.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
Customer Care Representative
CVS Caremark
Solon, OH
08.2022 - 11.2024
- Handled high-volume inbound calls regarding prescription insurance, medication coverage, and mail-order services
- Educated members on benefits, coverage options, and healthcare processes
- Resolved issues efficiently while maintaining strong customer satisfaction
- Documented interactions accurately in internal systems
Claims Specialist
Sedgwick
Independence, OH
01.2022 - 08.2022
- Managed incoming claims across multiple lines of business
- Entered detailed claim information into claims management systems
- Educated callers on documentation requirements, timelines, and payment status
- Served as primary liaison for customers and escalated complex issues when needed
- Demonstrated strong computer, organizational, and problem-solving skills in a fast-paced environment
Customer Service Representative
General Revenue Corporation
Cleveland, OH
08.2021 - 01.2022
- Assisted customers with billing questions and account inquiries
- Resolved payment issues and provided account guidance
Appointment Scheduler
Cleveland Clinic
Solon, OH
09.2020 - 04.2021
- Scheduled, confirmed, and updated patient appointments
- Managed patient records and ensured accuracy of medical information
- Handled high-volume calls and maintained appointment availability
Patient Care Technician
Fresenius Kidney Care
06.2018 - 11.2019
- Monitored vital signs and recorded patient data
- Scheduled appointments and updated medical records
- Maintained cleanliness and safety of treatment areas.
Patient Care Assistant
Marymount Hospital
Garfield Heights, OH
08.2015 - 02.2017
- Assisted patients with daily living activities and vital signs
- Documented behavioral and health changes
- Collected lab specimens and escorted patients
Education
High School Diploma -
Whitney High School
Cleveland, OHSkills
- Customer Service
- Insurance & Claims Processing
- Medical Scheduling
- EMR/Epic Systems
- Data Entry
- HIPAA Compliance
- Multi-Line Phone Systems
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Cash Handling
- Medical Terminology
- Pharmacy & Prescription Processing
- Time Management
- Communication
- Problem Solving
- Insurance Verification
- Administrative Support
Certification
PTCB Certification (Pharmacy Technician)
Timeline
Registered Pharmacy Technician
Walgreens
11.2024 - 02.2026
Customer Care Representative
CVS Caremark
08.2022 - 11.2024
Claims Specialist
Sedgwick
01.2022 - 08.2022
Customer Service Representative
General Revenue Corporation
08.2021 - 01.2022
Appointment Scheduler
Cleveland Clinic
09.2020 - 04.2021
Patient Care Technician
Fresenius Kidney Care
06.2018 - 11.2019
Patient Care Assistant
Marymount Hospital
08.2015 - 02.2017
High School Diploma -
Whitney High School