Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanaya Hall

Saint Stephen

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who can adapt to changing needs and consistently deliver results through efficient and empathetic service. Known for reliability and a proactive approach in meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Bus Aid

BERKLEY COUNTY SCHOOL DISTRICT
01.2021 - 01.2023
  • Understanding the route and remaining alert to monitor the welfare of passengers while in the route.
  • Assisting in pre-trip and post-trip inspections of the bus.
  • Communicating behavior problems and condition of various stops with the driver.
  • Assisting bus drivers and staff with safe loading and unloading of students.
  • Attending all safety and training meetings.
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.

Customer Service Representative

Iqor
01.2018 - 01.2021
  • Company Overview: Capital One
  • Providing exceptional customer service to Capital One customers, responding to inquiries and resolving issues in a timely manner.
  • Accurately processing transactions such as deposits, withdrawals, transfers, payments, and account maintenance.
  • Participating in training sessions and team meetings.
  • Adhering to all applicable laws and regulations.
  • Capital One
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Alorica
08.2017 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Customer Service

WALMART
01.2017 - 01.2018
  • Developing and maintaining a thorough knowledge of Verizon, sprint, and AT&T products, services, promotions, pricing plans, and policies.
  • Greeting customers in a friendly manner and providing excellent customer service.
  • Assisting customers with selecting the best product or service to meet their needs.
  • Answering questions about features, benefits, and availability of products and services.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Provided exceptional customer service, resolving client inquiries promptly and professionally.
  • Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
  • Improved customer satisfaction by providing timely and courteous service in a busy retail pharmacy setting.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

TIMBERLAND HIGH SCHOOL
Saint Stephen
12.2018

Skills

  • Customer Service
  • Problem Solving
  • Conflict Resolution
  • Critical Thinking
  • Active Listening
  • Inventory Management
  • Self Motivated
  • Packing
  • Unloading
  • Child supervision
  • Safety awareness
  • Personal care
  • Special needs
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft teams
  • Microsoft forms
  • Retail inventory management

Timeline

Bus Aid

BERKLEY COUNTY SCHOOL DISTRICT
01.2021 - 01.2023

Customer Service Representative

Iqor
01.2018 - 01.2021

Customer Service Representative

Alorica
08.2017 - 03.2020

Customer Service

WALMART
01.2017 - 01.2018

High School Diploma -

TIMBERLAND HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Tanaya Hall