Tanessa Jones-Henry
Columbia,SC
Summary
Seasoned professional with 18 years of diverse experience, including supervisory roles in educational and retail settings. Skilled in managing operations, customer service, and team collaboration. Seeking a better position to leverage expertise in oversight, problem-solving, and process improvement. Also seeking to utilize skills in supervision and office settings.
Overview
19
19
years of professional experience
Work History
Sales and Service Academy Instructor
United States Postal Service
10.2024 - Current
- Contributed to curriculum development initiatives, ensuring alignment with state standards and best practices in education.
- Effectively differentiated instruction to accommodate diverse learning styles and individual needs within the classroom.
- Implemented innovative classroom management techniques to create a focused and productive learning environment.
- Updated skills and training to maintain up-to-date knowledge of courses and teach variety of classes.
- Collaborated with staff from career planning center, career readiness and development and education enhancement center to provide support present and future employees.
- Shifted between formal and informal methods of teaching to keep employees engaged.
- Adapted teaching methods and materials to meet employees' varying needs.
Passport Acceptance Agent
United States Postal Service
08.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Sales and Service Associate
United States Postal Servcie
08.2021 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Managed client accounts by updating information and processing transactions accurately.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Trained and taught 8 new employees in 2024.
Mail Processor
United States Postal Service
01.2017 - 08.2021
- Processes outgoing and incoming mail through automated or manual sorting systems, ensuring accuracy and efficiency in distribution
- Operates and monitors mail processing equipment, managing mail flow, clearing jams, and performing routine maintenance checks to sustain operational continuity
- Prepares the mail processing area with necessary materials and equipment, organizing labels, trays, and containers for subsequent mail handling
- Sorts and dispatches mail according to operational plans and schedules, verifying accuracy and coordinating with supervisory staff to optimize sorting procedures
- Delivers customer service at the public counter, handling non-financial transactions, managing account balances, and providing postal information and assistance
Child Development Center Teacher
Chapin Baptist Child Development Center
01.2016 - 01.2017
- Developed and delivered adaptive teaching strategies to align with individual learning styles, fostering a dynamic and inclusive educational environment
- Cultivated strong relationships with parents, effectively communicating children's progress and milestones, while managing an organized and engaging classroom setting
- Collaborated with colleagues to execute educational lesson plans, ensuring a safe and nurturing space for children's social and developmental growth through supervised activities
Child Development Center Teacher
Chapin Baptist Child Development Center
01.2015 - 01.2016
- Developed and executed age-appropriate curriculum, adapting teaching methods and materials to cater to diverse learning styles and developmental levels
- Fostered positive relationships with parents and children, regularly communicating progress and milestones, and managing a classroom environment conducive to learning and growth
- Maintained classroom organization, overseeing the cleanliness, supply inventory, and the implementation of health/safety protocols to ensure a safe educational setting
Teller
All South Federal Credit Union
01.2011 - 01.2015
- Efficiently processed a variety of customer transactions, including deposits, loan payments, and withdrawals, ensuring accuracy and timeliness in handling financial activities
- Maintained confidentiality and security of customer information while providing exceptional service and support for inquiries, leading to enhanced customer trust and satisfaction
- Supported product promotion efforts by identifying customer needs and facilitating referrals to appropriate banking services, contributing to the overall cross-selling objectives of the institution
Child Development Center Teacher
A Mother's Prayer Early Learning Center
01.2009 - 01.2011
- Fostered a structured and engaging learning environment by enforcing behavioral guidelines and adapting instructional methods to accommodate diverse learning styles and interests
- Cultivated positive relationships with parents through regular communication on children's developmental progress, ensuring a supportive and transparent educational experience
- Managed classroom operations efficiently, including overseeing activities, maintaining cleanliness, and ensuring adherence to health and safety protocols for optimal child well-being
Front End Cashier
K-Mart
01.2007 - 01.2008
- Enhanced customer satisfaction by delivering friendly, prompt, and accurate service, effectively resolving concerns and handling transactions with professionalism
- Maintained financial integrity at the point of sale by accurately processing various payment methods, balancing the cash drawer, and implementing discount and return policies
Bookseller
Barnes and Nobles College Bookstore USC
01.2007 - 01.2008
- Delivered exceptional customer service by addressing and resolving a range of inquiries and concerns with tact and efficiency
- Facilitated a positive shopping experience through knowledgeable book recommendations and efficient transaction handling
Textbooks Online Supervisor
Barnes and Nobles College Bookstore USC
01.2006 - 01.2007
- Managed the procurement process for textbook inventory, ensuring optimal stock levels through careful analysis of price, availability, and delivery conditions, and directly liaising with vendors for purchases
- Developed and enforced operational procedures for the receipt, verification, pricing, and shelving of books, while effectively coordinating returns and orders with wholesalers and overseeing the implementation of policy changes to enhance department efficiency
- Responsible for 20 employees
Education
No Degree - Business Management /Supervison
Midlands Technical College
Columbia, SC08.2033
No Degree - Early Childhood Care And Education
Winthrop University
Rock Hill, SC05.2009
High School Diploma -
Columbia High School
Columbia, SC05-2007
Skills
- Teaching strategies
- Project-based learning
- Feedback delivery
- Critical thinking
- Verbal and written communication
- Classroom management
- Positive role model and mentor
- Team building
- Task prioritization
- Small group instruction
- Public speaking
- Record keeping
- Data-driven instruction
- Effective listening
Timeline
Sales and Service Academy Instructor
United States Postal Service
10.2024 - Current
Passport Acceptance Agent
United States Postal Service
08.2023 - Current
Sales and Service Associate
United States Postal Servcie
08.2021 - Current
Mail Processor
United States Postal Service
01.2017 - 08.2021
Child Development Center Teacher
Chapin Baptist Child Development Center
01.2016 - 01.2017
Child Development Center Teacher
Chapin Baptist Child Development Center
01.2015 - 01.2016
Teller
All South Federal Credit Union
01.2011 - 01.2015
Child Development Center Teacher
A Mother's Prayer Early Learning Center
01.2009 - 01.2011
Front End Cashier
K-Mart
01.2007 - 01.2008
Bookseller
Barnes and Nobles College Bookstore USC
01.2007 - 01.2008
Textbooks Online Supervisor
Barnes and Nobles College Bookstore USC
01.2006 - 01.2007
No Degree - Business Management /Supervison
Midlands Technical College
No Degree - Early Childhood Care And Education
Winthrop University
High School Diploma -
Columbia High School
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