Tania Elorza
Simpsonville
Summary
Dynamic professional with over 15 years of experience in Customer Service, Marketing, and Public Relations. Expertise in effective communication, event coordination, and client relationship management. Demonstrates a strong work ethic and adaptability, with a proactive approach to learning and problem-solving. Committed to contributing to team success and achieving organizational objectives.
Overview
22
22
years of professional experience
Work History
Board Member - Marketing Chair
Women 4 Women
Greenville
02.2023 - Current
- Manage social media presence and digital content strategies.
- Attended board meetings and reviewed meeting agendas.
- Contributed to the development of marketing strategies to raise awareness.
- Collaborated with team members to brainstorm and implement innovative marketing ideas.
Legal Assistant
Allen C. Ladd P.C.
Greenville
03.2023 - 02.2024
- Managed customer service and front-desk tasks.
- Maintained accurate billing records and processed client invoices in a timely manner.
- Facilitated effective client communication by addressing inquiries and providing updates on case progress.
- Organized and maintained case files, ensuring all documents were easily accessible for legal teams.
- Maintained client confidentiality in all matters.
- Scanned physical documents into electronic format for storage in a secure database system.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Translated written texts from one language to another accurately and efficiently.
Party Planner / Customer Service
Party City
Miami
07.2018 - 08.2020
- Assisted customers in event planning and product selection.
- Collaborated with clients to understand their vision and preferences for each event.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Full-Time Associate / Counter Manager - CLINIQUE
Macy's
Miami
02.2014 - 06.2018
- Engaged with customers to understand their needs and provided beauty consultations.
- Monitored inventory levels and coordinated stock replenishment.
- Executed promotional events to drive sales and increase customer engagement.
- Maintained a visually appealing counter display.
- Trained staff on best practices for customer service and product demonstrations.
- Resolved customer complaints professionally and efficiently.
Institutional Promoter - Public Relations
UPEL University
Venezuela
01.2004 - 06.2013
- Executed event planning strategies to promote university initiatives and programs.
- Coordinated logistics for promotional events.
- Trained student volunteers in effective promotional techniques and event management.
Education
Bachelor's - Commercial Education
UPEL
01.2012
Master's Degree - Marketing & Advertising
Santa Maria University
01.2005
Bachelor's - Marketing & Advertising
Instituto Superior de Marketing
01.1995
Skills
- Customer relationship management
- Public relations
- Marketing strategy development
- Digital content strategies
- Event planning
- Client communication
- Customer focus
- Nonprofit experience
- Teamwork and collaboration
- Effective communicator and public speaker
- Adaptability and flexibility
Additional Information
Highly organized, fast learner, adaptable., Strong communication and analytical skills.
Languages
- Spanish, Native
- English, Fluent
Timeline
Legal Assistant
Allen C. Ladd P.C.
03.2023 - 02.2024
Board Member - Marketing Chair
Women 4 Women
02.2023 - Current
Party Planner / Customer Service
Party City
07.2018 - 08.2020
Full-Time Associate / Counter Manager - CLINIQUE
Macy's
02.2014 - 06.2018
Institutional Promoter - Public Relations
UPEL University
01.2004 - 06.2013
Bachelor's - Commercial Education
UPEL
Master's Degree - Marketing & Advertising
Santa Maria University
Bachelor's - Marketing & Advertising
Instituto Superior de Marketing