Tania Trishia Genevieve Hoareau
Anse Boileau,02
Summary
Dynamic Travel Consultant with strong communication and organizational skills. Proven ability to enhance customer satisfaction through effective travel research and itinerary coordination.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Travel Consultant
Creole Air Travel
Victoria, Seychelles
04.2022 - Current
- Provided expert travel advice to clients, enhancing customer satisfaction and loyalty.
- Researched and analyzed various travel options, ensuring compliance with client preferences and budgets.
- Coordinated travel itineraries, including flights, accommodations, and activities for diverse client needs.
- Managed reservations using booking systems, optimizing efficiency in securing travel arrangements.
- Remaining informed of all airline and travel rules, regulations and current affairs.
Customer Support Agent
Travizory Border Security (Seychelles)
Providence
11.2021 - 04.2022
- Handling the approval of health travel authorization.
- Verifying requirements and stay updated with guidelines from authorities.
- Closely monitoring that employees are up to date with the latest requirements and approving of applications accordingly.
Airport Supervisor
Ile Voyages GSA (Sri Lankan Airlines and Air Mauritius)
Victoria, Seychelles
10.2013 - 02.2021
- Handling preparation and post departure of flights.
- Handling flight operations to ensure compliance with safety and regulatory standards.
- Led a team of staff in delivering exceptional customer service to enhance passenger experience.
- Providing assistance to our customers who has any inquiries.
Airport Services Agent
Qatar Airways
Pointe La Rue, Seychelles
04.2012 - 06.2013
- Managed passenger check-in processes, ensuring timely and efficient service delivery.
- Coordinated baggage handling operations, optimizing transfer times and minimizing delays.
- Assisted with boarding procedures, maintaining compliance with safety regulations and protocols.
- Facilitated communication between ground staff and flight crews, enhancing operational efficiency.
Education
Diploma in International Tourism - Tourism And Tour Guiding
Seychelles Tourism Academy
La Misere04-2012
No Degree -
Anse Boileau Primary
Anse Boileau, Seychelles12-2004
Advanced Certificate in Tourism And Tour Guiding - Tourism And Tour Guiding
Seychelles Tourism Academy
La Misere04-2012
High School Diploma -
Anse Boileau Secondary School
Anse Boileau, Seychelles11-2009
Skills
- Strong communication skills
- Customer relationship management
- Travel research
- Problem solving skills
Certification
- Cargo Training (Skychain System), Sri Lankan Airines - October 2016
- Dangerous goods regulations awareness, Emergency response plan, Baggage services, Sri Lankan Airlines -23 August -26August 2017
- Basic Altea Customer Management, Sri Lankan Airlines- 10 December -15 December 2018
- Dangerous goods regulations awareness, Aviation security awareness, Ramp safety awareness, Air Mauritius - 10 November -12 November 2019
Timeline
Travel Consultant
Creole Air Travel
04.2022 - Current
Customer Support Agent
Travizory Border Security (Seychelles)
11.2021 - 04.2022
Airport Supervisor
Ile Voyages GSA (Sri Lankan Airlines and Air Mauritius)
10.2013 - 02.2021
Airport Services Agent
Qatar Airways
04.2012 - 06.2013
Diploma in International Tourism - Tourism And Tour Guiding
Seychelles Tourism Academy
No Degree -
Anse Boileau Primary
Advanced Certificate in Tourism And Tour Guiding - Tourism And Tour Guiding
Seychelles Tourism Academy
High School Diploma -
Anse Boileau Secondary School