TaQuasia Ruth
Greenville
Summary
Dedicated and results-driven Learning and Development Specialist with a strong background in human resources, training, compliance, and customer service. Adept at facilitating engaging virtual training, coaching employees for success, and ensuring compliance with company policies. Skilled in administrative support, data analysis, process improvement, and cross-functional collaboration. Passionate about fostering a productive work environment through structured training and mentorship.
Overview
7
7
years of professional experience
Work History
Learning and Development Specialist
World Acceptance Corporation
06.2024 - 02.2025
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
Branch Support Specialist
World Acceptance Corporation
09.2021 - 06.2024
- Provided critical support to branch associates by troubleshooting system and procedural issues.
- Assisted in implementing best-practice solutions and process improvements.
- Served as a liaison between branches and key departments, including IT and Accounting.
- Managed special projects, ensuring efficiency and alignment with company objectives.
Collections Representative
World Acceptance Corporation
07.2020 - 09.2021
- Handled outbound collection calls for delinquent accounts while adhering to FDCPA regulations.
- Provided exceptional customer service by answering inbound calls and assisting with account inquiries.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Recommended process improvements to enhance efficiency and customer satisfaction.
Office Assistant
South Carolina State University
08.2018 - 05.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor of Science - Psychology
South Carolina State University
Orangeburg05-2019
Skills
Training & Development: Strong experience in leading employee training, developing curriculum, and facilitating virtual sessions
Coaching & Mentorship: Skilled in coaching employees for performance improvement and professional growth
Customer Relations: Experienced in handling client interactions, problem resolution, and maintaining a positive customer experience
Administrative Support: Proficient in managing office tasks, scheduling, and document organization
Software & Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems, and virtual training platforms
Cross-Functional Collaboration: Adept at working with IT, Accounting, and HR teams to resolve issues and improve processes
Compliance & Auditing: Knowledgeable in company policies, compliance standards, and conducting audits to ensure adherence
Timeline
Learning and Development Specialist
World Acceptance Corporation
06.2024 - 02.2025
Branch Support Specialist
World Acceptance Corporation
09.2021 - 06.2024
Collections Representative
World Acceptance Corporation
07.2020 - 09.2021
Office Assistant
South Carolina State University
08.2018 - 05.2019
Bachelor of Science - Psychology
South Carolina State University
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