Tara Johnson
Manning
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Solutions
Acclara
03.2022 - 11.2024
- Inbound and outbound calls to patients to determine their needs in benefit and eligibility; sending out updates for medical billing and payments, prior authorization or treatment.Review patient statements/EOBs, balances, ICD-10, CPT- codes identify unapplied adjustments on their accounts.
Customer Care
Asurion
04.2021 - 02.2022
- Provide product/service information and resolve any emerging problems with customers devices, and update home insurance with eligible items. Monitoring and reporting on customer service representative performance metricsincluding call volumes, response times, customer satisfaction levels, and first-callresolution.
Customer Service
BlueCross BlueShield
06.2018 - 01.2021
- Examines and processes claims and non-medical appeals according to business regulations, internal standards and examining guidelines. Determining proper escalation point and routing calls appropriately based on information received during interview. troubleshooting processes, providing instructions, or remotely accessing their devices forsupport.
Customer Service Representative
Bank of America
12.2015 - 07.2017
- Assist customers with online and mobile banking, go over transactions and deposits. Assist with stop payment, replace debit cards, order checks, place travel flags. Coordinates collection of necessary information, including member co-pays or payments whennecessary
Education
Pharmacy Technician -
Pharmacy Medicine
Florence, SC12.2019
High School Diploma -
Manning High School
Manning, SC06-2011
Skills
- Analytics
- Health & Safety Management
- Data Entry & Documentation
- Task Management
- Remote Customer Service & Support
- Billing Adjustments
- Refunds Financial
- Project Management
- Process Improvement
- Troubleshooting
- Technology Support
Timeline
Patient Solutions
Acclara
03.2022 - 11.2024
Customer Care
Asurion
04.2021 - 02.2022
Customer Service
BlueCross BlueShield
06.2018 - 01.2021
Customer Service Representative
Bank of America
12.2015 - 07.2017
High School Diploma -
Manning High School
Pharmacy Technician -
Pharmacy Medicine
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