Tara Owens
Clinton
Summary
Dedicated customer service representative with strong problem-solving and communication skills. Proven ability to enhance service delivery processes and ensure customer satisfaction. Results-driven customer service representative known for strong communication and adaptability. Enhanced training materials based on customer feedback, fostering an environment of continuous improvement in service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Clinton Of City
Clinton
07.2024 - Current
- Managed customer inquiries through phone and email communications.
- Maintained accurate customer records in the database system.
- Collaborated with team members to improve service delivery processes.
- Provided feedback on common customer issues to enhance training materials.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Trained new representatives on company policies and customer service techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Clinton
08.2021 - 05.2023
- Processed customer transactions accurately and efficiently at fast-paced restaurant.
- Maintained cleanliness and organization of the cashier area during busy shifts.
- Assisted customers with menu inquiries and provided friendly service at all times.
- Handled cash, credit, and digital payments using point-of-sale system effectively.
- Collaborated with team members to ensure smooth service during peak hours.
- Stocked and organized merchandise displays to enhance customer experience regularly.
Education
High School Diploma -
Clinton High School
Clinton, SC05-2023
Associate of Science -
Piedmont Technical College
Greenwood, SCSkills
- Customer service excellence
- Database management
- Complaint resolution
- Service delivery improvement
- Team collaboration
- Relationship management
Timeline
Customer Service Representative
Clinton Of City
07.2024 - Current
Cashier
Bojangles' Famous Chicken 'n Biscuits
08.2021 - 05.2023
High School Diploma -
Clinton High School
Associate of Science -
Piedmont Technical College