Tasha Hubbard
Lugoff
Summary
Detail-oriented File Manager with expertise in file retrieval and storage optimization. Proven ability to streamline operations and enhance team performance through effective training and process improvement.
Overview
19
19
years of professional experience
Work History
File Manager
Sedgwick CMS
South Carolina
10.2019 - Current
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Trained staff on file management best practices and compliance standards.
- Oversaw daily operations of file organization, ensuring accuracy and consistency.
- Streamlined document tracking processes to reduce retrieval times significantly.
Customer Service Representative
AT and T Wireless
Greensboro, NC
06.2007 - 08.2018
- Managed resolution of customer inquiries to support overall satisfaction and strengthen loyalty.
- Managed account updates and billing issues, ensuring accuracy and compliance with company policies.
- Trained new representatives on customer service protocols and system navigation for improved team performance.
- Analyzed customer feedback to identify trends, recommending process improvements to enhance service quality.
- Oversaw daily operations of file
- Managed high-volume calls while maintaining professionalism and a positive attitude.
Education
High School Diploma -
Halifax County High School
South Boston, VA06-1999
Skills
- Security protocols
- Storage optimization
- File retrieval
- Collaboration tools
- Access control
- Document scanning
Timeline
File Manager
Sedgwick CMS
10.2019 - Current
Customer Service Representative
AT and T Wireless
06.2007 - 08.2018
High School Diploma -
Halifax County High School