Tasha O'Quinn
Walterboro
Summary
Detail-oriented Front Office Coordinator skilled in optimizing patient scheduling and maintaining accurate records. Handles high call volumes and ensures smooth communication between patients and staff. Focused on delivering exceptional service and maintaining an organized front office. Carries strong communication and problem-solving strengths. Brings reliability and initiative to every task, eager to learn and contribute positively to team objectives. Committed to supporting workplace success through proactive engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Professional
Noble Hearts Consulting
Walterboro, SC
05.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated appointments for clients
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a welcoming front desk environment by keeping the area clean, organized, and well-stocked with necessary supplies.
- Promoted efficient communication between front desk team members using shift handover reports detailing important updates about ongoing tasks or pending issues.
- Managed phone lines efficiently, routing calls to appropriate departments and taking detailed messages when needed.
- Participated in regular team meetings to discuss guest feedback, review performance metrics, and identify opportunities for continuous improvement.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained accurate records of guest information and transactions in management software.
- importing documents to the correct files
- high call volumes
- properly scheduling patients
- typing forty plus words per minute
- Maintained clean and organized front desk areas to uphold polished company image.
- Enforced policies and procedures to increase efficiency.
- greeting patients in accordingly
- scanning documents and lab orders
- preparing lab orders to be sent out by mail
- coordinating with doctors and staff to assure smooth check out
- following proper protocol and emergency response
Direct Support Professional Caregiver
DDSN
Walterboro, SC
02.2026 - 04.2026
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Assisted clients in achieving personal goals through tailored care plans and consistent engagement.
- Collaborated with multidisciplinary teams to ensure comprehensive care and effective communication among stakeholders.
- Monitored client behavior and well-being, documenting observations to inform care strategies and adjustments.
- Implemented safety protocols, ensuring a secure environment for clients during activities and daily routines.
- Supported recreational activities that promoted social interaction and community integration for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
Front Office Coordinator
Coastal Kids Dental and Braces
Walterboro, SC
08.2024 - 02.2026
- Coordinated patient scheduling and managed appointment confirmations to optimize office workflow.
- Assisted in maintaining accurate patient records using dental practice management software.
- Facilitated communication between patients, dental staff, and insurance providers to enhance service delivery.
- Streamlined front office operations by implementing effective filing systems for patient documentation.
- Addressed patient inquiries promptly, ensuring a welcoming environment and positive experience at the practice.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collect patient and client documents and information upon referral.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- answered high call volumes
- software/data entry
- insurance verification
- typing forty plus words per minute
Education
High School Diploma -
Colleton County High School
Walterboro, SCSkills
- Customer service focus
- Team player attitude
- Appointment scheduling
- Guest relations
- Microsoft office expertise
- Customer service
- Problem-solving skills
- Time management
- Microsoft office
- Administrative skills
- Team building
- Safety and security procedures
- Front desk management
- Documentation
- Oral and written communications
- File management
- Conflict management
- Front office support
- Word processing
- Front desk operations
- Excellent communication
- Computer skills
- Customer satisfaction
- Organizational skills
- Effective communication
- Check-in and Check-out procedures
- Verbal and written communication
- Detail-oriented
- Customer service management
- Relationship building
- Phone and email etiquette
- Office organization
- Data entry
- Self motivation
Certification
- Certified CPR, American Heart Association - 09/21/2024
Timeline
Front Desk Professional
Noble Hearts Consulting
05.2026 - Current
Direct Support Professional Caregiver
DDSN
02.2026 - 04.2026
Front Office Coordinator
Coastal Kids Dental and Braces
08.2024 - 02.2026
High School Diploma -
Colleton County High School