Open To Work
Tasha Peoples
Florence
Work Preference
Summary
Detail-oriented Senior Quality Assurance Analyst II with over 15 years of experience in compliance auditing and process improvement in healthcare and banking. Manages multiple priorities while ensuring adherence to regulatory guidelines and quality standards. Skilled in executing audits, tracking corrective actions, and fostering cross-functional collaboration.
Overview
14
14
years of professional experience
Work History
Senior Quality Assurance Analyst II
Blue Cross Blue Shield
Florence
12.2024 - Current
- Developed and executed detailed test plans for software applications.
- Collaborated with developers to identify and resolve defects.
- Analyzed system requirements to ensure quality standards were met.
- Created automated test scripts using industry-standard tools.
- Researched issues and implemented quality assurance plans to correct problems.
- Analyze trends and identify process gaps to improve performance
- Monitored corrective action plans to facilitate effective resolution.
- Engaged in virtual collaboration to enhance processes and apply updates.
Wire Transfer Operator II
TD Bank
Florence
02.2023 - 03.2024
- Processed high-volume transactions with accuracy and compliance
- Managed account transfers within banking software tools.
- Operated systems for processing customer transactions efficiently.
- Ensured compliance with bank policies during transfer operations.
- Monitored transaction workflows to identify process improvements.
- Collaborated with team members to resolve customer inquiries quickly.
- Trained new staff on operational procedures and systems use.
- Prepared documentation for regulatory compliance and audits.
- Recognized potential fraud and promptly escalated to management for investigation.
- Implemented safety procedures to maintain compliance with company regulations..
Senior Fraud & Claims Operations Specialist
Wells Fargo
Charlotte
02.2022 - 01.2023
- Resolved complex claim processing issues by researching policy information, interpreting regulations, and coordinating with other departments.
- Investigated fraud claims in a hybrid/remote setting
- Analyzed data across systems to expedite claims resolution.
- Collaborated with team members to enhance claims processing workflows.
- Communicated with clients to gather necessary documentation for claims.
- Reviewed documentation for accuracy before final claim submission.
- Provided virtual team training and workflow improvements
Administrative Assistant
SC Department of Health & Human Services
Florence
08.2019 - 08.2021
- Managed daily office operations and coordinated administrative tasks efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in organizing meetings and prepared materials for presentations.
- Maintained accurate records and files for easy access and retrieval.
- Collaborated with team members to improve workflow processes and communication.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Customer Service Advocate II
Blue Cross and Blue Shield
Florence
01.2013 - 01.2016
- Resolved customer inquiries through phone and email communications effectively.
- Assisted customers in understanding health insurance plans and benefits.
- Educated clients on claims processing and eligibility requirements thoroughly.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Managed escalated issues, ensuring timely resolution and maintaining professionalism.
- Collaborated with teams to improve service delivery and customer satisfaction.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Upheld privacy and security requirements for customer information.
Education
Some College (No Degree) - Small Business
Florence-Darlington Technical College
Florence, SCSkills
- Test plan development
- Automated testing
- Test case execution
- Defect resolution
- Quality audits
- Quality improvement
- Data analysis
- Compliance tracking
- Audit reporting
- Problem solving
- Team collaboration
- Attention to detail
- Efficient time management
- Quality assurance background
Timeline
Senior Quality Assurance Analyst II
Blue Cross Blue Shield
12.2024 - Current
Wire Transfer Operator II
TD Bank
02.2023 - 03.2024
Senior Fraud & Claims Operations Specialist
Wells Fargo
02.2022 - 01.2023
Administrative Assistant
SC Department of Health & Human Services
08.2019 - 08.2021
Customer Service Advocate II
Blue Cross and Blue Shield
01.2013 - 01.2016
Some College (No Degree) - Small Business
Florence-Darlington Technical College