Tatiana Bell
Hilton Head Island
Summary
Motivated retail leader with a proven track record of leading teams, driving daily store operations and achieving sales goals. Experienced in training associates, managing floor execution and maintaining high visual standards. Recognized for strong problem-solving skills, team development and ability to create a welcoming costumer-first environment.
Overview
6
6
years of professional experience
Work History
Sales Representative
PC&L Agency Inc
08.2024 - 08.2025
- Process applications, quotes and policy renewals accurately and efficiently.
- Build and maintain strong client relationship through regular follow ups and service support.
- Handle customer questions concerns and claims inquiries with professionalism.
Guest Relations Manager
Brooks Brothers
05.2022 - 08.2024
- Managed guest inquiries, requests, and complaints effectively to ensure high levels of guest satisfaction.
- Coordinated with different departments to fulfill guest needs and preferences.
- Implemented guest loyalty programs to enhance guest retention and increase overall satisfaction.
- Maintained a welcoming and hospitable environment for all guests.
Assistant Manager
Old Navy
08.2019 - 04.2022
- Coach, train and motivates sales associates and leads
- Support hiring onboarding and scheduling team members
- Ensure customers receive friendly fast and helpful services.
- Oversee daily operations fittingrooms, checkout, returns, online pickups and floor coverage.
- Analize daily/weekly sales performance and adjust floor strageties.
Education
High School -
Hilton Head High School
Hilton Head Island, SC05.2005
Skills
- Exceptional Customer Services
- Team Leadership
- Ability to multitask and prioritize effectively
- Visual Merchandising and Floor sets
- Speak fluent Spanish/Portuguese language
Accomplishments
- Increased guest satisfaction ratings by 20% within first six months of employment.
- Handle complex customers concerns calmly and effectively.
- Led and trained staff
Timeline
Sales Representative
PC&L Agency Inc
08.2024 - 08.2025
Guest Relations Manager
Brooks Brothers
05.2022 - 08.2024
Assistant Manager
Old Navy
08.2019 - 04.2022
High School -
Hilton Head High School