Tatyana Dix
Conway
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
7
7
years of professional experience
Work History
Caregiver
Assisted Living At Home
Conway
08.2024 - 02.2025
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Consulted with client care team to continually update care plans.
- Answered customer inquiries and provided accurate information regarding products and services.
- Mentored junior team members and managed employee relationships.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Work From Home Agent
Work From Home
Conway
02.2018 - 02.2025
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Conway High School
Horry County 06-2020
Skills
- Documentation
- Medication coordination
- Compassionate client care
- Client transportation
- Verbal and written communication skills
- Relationship building
- Housekeeping tasks
- Flexible schedule and availability
- Problem-solving
- Housekeeping
- Basic housekeeping
- Daily living assistance
Timeline
Caregiver
Assisted Living At Home
08.2024 - 02.2025
Work From Home Agent
Work From Home
02.2018 - 02.2025
High School Diploma -
Conway High School
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