Tatyana Swanson
Charleston
Summary
Experienced Sales Development Representative skilled in lead generation, appointment setting, and pipeline growth in SaaS and B2B environments. Expert in CRM systems such as Salesforce, HubSpot, Zoominfo, Salesloft, regularly exceeding KPIs and developing a strong value proposition, with a focus on driving outreach and engagement within the Insurance Industry.
Overview
9
9
years of professional experience
Work History
Business Development Representative
Beauty Industry Group
10.2024 - 10.2025
- Implemented targeted outbound prospecting strategies, leveraging cold calling and direct mail, that increased qualified leads and strengthened the sales pipeline.
- Converted high volumes of inbound leads into paying customers by assessing needs and providing tailored solutions, effectively communicating the value proposition.
- Consistently closed 15–30 sales per month, exceeding team targets and contributing to monthly revenue growth.
- Managed customer relationship management (CRM) systems—including Salesforce, HubSpot, ZoomInfo, and Salesloft—and ensured data accuracy and integrity for effective sales process management.
- Developed and implemented effective outreach strategies to connect with potential clients, utilizing creative communications methods and AI-powered personalization tools.
Senior Sales Development Representative
Cloudkitchens
05.2022 - 10.2024
- Followed up with and qualified inbound leads via BANT to book qualified meetings for AE, demonstrating strong research and communication skills.
- Booked an average of 40 meetings per month, contributing to sales growth through effective pipeline development.
- Demonstrated product value to executives via phone, email, and video, tailoring communications to specific client needs.
- Achieved associate SDR status in 3 months and senior SDR in 6 months through consistent high performance and exceeding KPIs.
- Consistently exceeded daily, weekly, and monthly KPIs, including calls made, meetings scheduled, opportunities generated, and deals closed, showcasing strong outbound sales capabilities and leveraging analytics for continuous improvement.
Account Executive
Yelp
05.2021 - 05.2022
- Increased client retention by 15% by managing a portfolio of 20 key client accounts and strengthening relationships through proactive communications.
- Achieved and consistently exceeded monthly and quarterly sales targets and revenue goals by applying a strategic sales process.
- Sold marketing solutions to generate new small business clientele, focusing on delivering a clear value proposition.
- Applied creative strategies to develop new sales leads and expand customer base, leveraging outbound sales techniques and A/B testing for campaign optimization.
Inside Sales /Customer Service Representative
Angi's List
03.2020 - 05.2021
- Provided exceptional customer service by promptly responding to customer inquiries, concerns, and requests via phone, email, and live chat, ensuring clear communications.
- Accurately entered and maintained customer information, orders, and interactions in the CRM system, supporting the sales process.
- Maintained a high level of professionalism and empathy when interacting with customers, fostering positive customer relationships.
- Communicated and provided growth solutions to small business owners in the home improvement industry, identifying customer requirements.
Sensory Lead
IFF
01.2019 - 12.2020
- Led and managed the sensory evaluation team, fostering collaboration and ensuring accurate research outcomes.
Food Scientist
Frito Lay
01.2017 - 12.2019
- Coordinated and administered the Global Popcorn Project, demonstrating strong research and project management skills.
Education
Bachelor of Science - Food Science Management
Delaware Valley College
Doylestown, PA12.2013
Bachelor of Arts - Baking And Pastry Art Management
Culinary Institute of America
Hyde Park, NY12.2011
Skills
- Salesforce, HubSpot, ZoomInfo, Salesloft, Inbound Qualification, Lead Generation, Email Campaigns, Pipeline Development, CRM, Pipeline Management, Discovery Calls, SDR Metrics, Sales Enablement, Cold Calling, Zoom, Slack, Google Workspace, Lead Qualification, Process Improvement, Stakeholder Collaboration, Social Media, SQL, Sales Calls, Demand Generation, Customer Requirements, Outbound Sales, Communications, Direct Mail, Marketing, Research, Asana, Value Proposition, AI, A/B Testing, Analytics, Work Independently, Outreach
Timeline
Business Development Representative
Beauty Industry Group
10.2024 - 10.2025
Senior Sales Development Representative
Cloudkitchens
05.2022 - 10.2024
Account Executive
Yelp
05.2021 - 05.2022
Inside Sales /Customer Service Representative
Angi's List
03.2020 - 05.2021
Sensory Lead
IFF
01.2019 - 12.2020
Food Scientist
Frito Lay
01.2017 - 12.2019
Bachelor of Science - Food Science Management
Delaware Valley College
Bachelor of Arts - Baking And Pastry Art Management
Culinary Institute of America
Personal Information
Title: Sales Development Representative
Awards
- Exceeded Sales Targets, Exceeded sales targets by 150% consistently across consecutive quarters.
- Rapid Promotion Achieved, Promoted to Senior SDR in 6 months for exceptional performance.
- Generated Revenue Growth, Generated $1M+ in new revenue through strategic client relationships at Yelp.
- Enhanced Lead Qualification, Led team to qualify 300 leads monthly, improving sales funnel efficiency.