Tavi Newton
North Charleston
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Coastal Fertility Specialists
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
Massage Therapist
Equinox SportClub
11.2016 - 06.2020
- I performed50;80;110 minute massages, specializing in deep tissue and ART
- I communicate with clients to assess their wants and needs for the service and customized the massage for optimal results
- Also discussed treatment plans and maintenance between treatments
Spa Coordinator; Front Desk Supervisor; Massage Therapist
Spa and Salon
06.2013 - 11.2016
- I was responsible for managing all activities and working in the spa environment
- I handled schedules, services, and accounting for a20+ employee spa
- I am comfortable with the Millennium booking system
- In addition to managing the spa and salon I provided services as a massage therapist
Asst. Manager; Front Desk Supervisor; Massage Therapist
Urban Retreat
07.2011 - 06.2013
- I was responsible for taking new spa clients, scheduling and confirming practitioners for all spa services, providing massages and spa services
- I am comfortable with the Envision for scheduling, updating client info, POS system, payroll, and Z-out to close the drawer
Legal Secretary
Law Offices of Max G. Arnold
02.2002 - 12.2010
- I was responsible for meeting with potential clients, communicating with clients and insurance adjusters, organizing the client's file for the attorney to review, writing letters (some were dictated), and notarizing documents
Legal Secretary
Law Offices of Kimball, Tirey and St. John
05.1998 - 11.2001
- I was responsible for preparing legal documents for the attorney's signature, and maintaining clients' files
Education
Bachelor's - Deep Tissue & Myofascial Release
SAN FRANCISCO SCHOOL OF MASSAGE
08.2012
Massage Practitioner -
NEW LIFE INSTITUTE OF MASSAGE
Redding, CA05.2011
Bachelor of Science - Kinesiology
CALIFORNIA STATE UNIVERSITY
Hayward06.1998
Skills
- Salon Software
- Office experience
- POS
- Trigger Point Therapy
- Time management
- Anatomy Knowledge
- Customer service
- Millennium
- Patient relations
- Attention to detail
- Patient care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Documentation
- Goal setting
- Filing and recordkeeping
- Office administration
- Relationship building
- Creative problem solving
- Articulate communication
- Administrative supervision
Certification
Massage Therapy License
Timeline
Patient Care Coordinator
Coastal Fertility Specialists
11.2022 - Current
Massage Therapist
Equinox SportClub
11.2016 - 06.2020
Spa Coordinator; Front Desk Supervisor; Massage Therapist
Spa and Salon
06.2013 - 11.2016
Asst. Manager; Front Desk Supervisor; Massage Therapist
Urban Retreat
07.2011 - 06.2013
Legal Secretary
Law Offices of Max G. Arnold
02.2002 - 12.2010
Legal Secretary
Law Offices of Kimball, Tirey and St. John
05.1998 - 11.2001
Bachelor's - Deep Tissue & Myofascial Release
SAN FRANCISCO SCHOOL OF MASSAGE
Massage Practitioner -
NEW LIFE INSTITUTE OF MASSAGE
Bachelor of Science - Kinesiology
CALIFORNIA STATE UNIVERSITY
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