Tawana Braswell
Andrews
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Cashier Team Lead
Walmart
09.2004 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Interpreted and enforced operating instructions, procedures and safety rules.
Education
High School Diploma -
Andrews Hiigh School
Andrews, SC05.1996
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- Pharmaceutical knowledge
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
Timeline
Cashier Team Lead
Walmart
09.2004 - Current
High School Diploma -
Andrews Hiigh School
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