Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Bridges

Wedgefield

Summary

Dynamic Operations Specialist with a proven track record at Petco, excelling in customer service training and team leadership. Recognized for enhancing customer satisfaction through effective staff development and operational efficiency. Skilled in inventory management and adept at resolving inquiries, ensuring a seamless shopping experience.

Overview

8
8
years of professional experience

Work History

Operations Specialist

Petco
Sumter
06.2021 - Current
  • Managed inventory levels and ensured accurate stock availability for customers.
  • Assisted with training new team members on operational procedures and safety protocols.
  • Coordinated daily operations to maintain high standards of customer service.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Implemented standard operating procedures for operational tasks and workflows.
  • Resolved customer inquiries and concerns with professionalism and care.

Cashier Team Lead

Food Lion
Sumter
01.2018 - 10.2021
  • Supervised cashier team to ensure efficient customer service and transaction processing.
  • Trained new cashiers on policies, procedures, and customer interaction techniques.
  • Managed cash register operations, including cash handling and balancing drawers.
  • Assisted customers with inquiries, returns, and product information effectively.
  • Resolved customer complaints promptly to enhance shopping experience at the store.

Shift Supervisor

CVS
Florence
03.2019 - 06.2021
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Identified needs of customers promptly and efficiently.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Completed opening and closing duties to facilitate business operations.

Education

High School Diploma -

Francis Marion University
Florence, SC
01-2018

Skills

  • Customer service training
  • Customer satisfaction
  • Time management
  • Attention to detail
  • Customer relationship management
  • Staff training and development
  • Team leadership

Timeline

Operations Specialist

Petco
06.2021 - Current

Shift Supervisor

CVS
03.2019 - 06.2021

Cashier Team Lead

Food Lion
01.2018 - 10.2021

High School Diploma -

Francis Marion University

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Taylor Bridges