Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Butler

Warrenville

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Family Pharmacy
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Hosts

The Willcox
12.2022 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

South Aiken High School
Aiken, SC
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Problem resolution
  • Coordination
  • Conflict mediation

Timeline

Customer Service Representative

Family Pharmacy
07.2024 - Current

Hosts

The Willcox
12.2022 - 09.2023

High School Diploma -

South Aiken High School

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Taylor Butler