Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Day

Piedmont

Summary

Dynamic and dedicated professional with extensive experience in customer service at Chick-fil-A. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in organizing workstations and fostering teamwork, consistently contributing to team success and operational efficiency. Flexible and adaptable, ready to tackle challenges in fast-paced environments.


Overview

5
5
years of professional experience

Work History

Team Member

Chick-fil-A
06.2020 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Host

Chili's Restaurant
06.2022 - 08.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.

Team Member

Chick-fil-A
11.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Easley High School
Easley, SC
05-2022

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Flexible schedule
  • Organizing work stations
  • Task prioritization
  • Hospitality and accommodation

Timeline

Host

Chili's Restaurant
06.2022 - 08.2022

Team Member

Chick-fil-A
11.2021 - 05.2022

Team Member

Chick-fil-A
06.2020 - Current

High School Diploma -

Easley High School

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Taylor Day