Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR WARD

Conway

Summary

Results-oriented professional with 6+ years at Starbucks, specializing in sales enhancement and customer satisfaction improvement. Demonstrated success in building and leading high-performing teams while leveraging analytical skills to streamline operations. Committed to creating an outstanding coffee shop experience through effective team development and performance optimization.

Overview

14
14
years of professional experience

Work History

Store Manager

Starbucks
05.2025 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for over 20+ employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Assistant Store Manager

Starbucks Coffee
09.2024 - 04.2025
  • Implemented inventory management strategies to reduce stock discrepancies.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Developed SSV team in multiple stores to prepare teams for business goals and enhance customer experience.
  • Assisted in managing daily store operations, leading a team of sales associates to achieve targets.
  • Maintained a clean and organized sales floor to create an inviting shopping environment.
  • Monitored sales performance metrics to identify areas for improvement and report findings to management.

Shift Supervisor

Starbucks Coffee
03.2023 - 09.2024
  • Resolved customer complaints and ensured high levels of customer satisfaction.
  • Led team of 7+ employees, ensuring efficiency and adherence to company policies while also driving sales goals and speed in adherence to company standards.
  • Trained new team members on processes and procedures to guarantee smooth operations.
  • Implemented new strategies to enhance productivity and decrease wait times.
  • Managed inventory levels and placed orders to ensure availability of materials and products.

911 Dispatcher

San Diego Police Department
11.2019 - 10.2021
  • Managed high-stress situations, providing emergency assistance and coordinating resources efficiently.
  • Utilized effective communication skills to gather crucial information during emergency calls.
  • Demonstrated ability to multi-task and prioritize urgent calls in fast-paced environments.
  • Maintained composure and professionalism in handling sensitive and potentially life-threatening situations.
  • Contributed this service to an agency that fields over 1.4 million calls for service per fiscal year.

Communications Officer

Myrtle Beach Police Department
04.2017 - 02.2019
  • Coordinated communication between emergency responders and public agencies during crisis situations.
  • Utilized strong communication skills to relay critical information efficiently and effectively.
  • Managed high-pressure situations and kept a calm demeanor when dispatching emergency services.
  • Prioritized incoming calls and dispatched appropriate resources to ensure swift response times.
  • Coordinates radio communication with State Police and other local Police Departments as needed.

Barista Trainer

Starbucks Coffee
11.2011 - 04.2016
  • Proficient in crafting espresso-based beverages and maintaining cleanliness in a fast-paced environment.
  • Skilled in providing exceptional customer service and upselling products to increase sales.
  • Trained new baristas on proper brewing techniques and customer interaction etiquette.
  • Analyze customer feedback and recommend new menu items or pairings to ensure satisfaction every time.

Education

Diploma - undefined

Cupertino High School

Bachelor of Arts - History

Arizona State University
Tempe, AZ
05.2025

Skills

  • Customer Service (14 years)
  • Team leadership
  • Retail Management
  • Law Enforcement
  • Emergency Management
  • Store operations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership and coaching
  • Retail inventory management

Timeline

Store Manager

Starbucks
05.2025 - Current

Assistant Store Manager

Starbucks Coffee
09.2024 - 04.2025

Shift Supervisor

Starbucks Coffee
03.2023 - 09.2024

911 Dispatcher

San Diego Police Department
11.2019 - 10.2021

Communications Officer

Myrtle Beach Police Department
04.2017 - 02.2019

Barista Trainer

Starbucks Coffee
11.2011 - 04.2016

Diploma - undefined

Cupertino High School

Bachelor of Arts - History

Arizona State University

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TAYLOR WARD