Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Fulmer

North Augusta

Summary

Accomplished Front of House Manager at Chili's Restaurant, adept in guest relations and conflict resolution, significantly enhancing dining experiences. Excelled in staff management, including hiring, fostering a team-oriented environment. Demonstrated proficiency in maintaining high safety and service standards, leading to increased customer satisfaction and repeat business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front of House Manager

Chili's Restaurant
07.2023 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • In the last year, I have personally had a huge role in helping our store go to the highest sales in our company for the South East Region

Shift Lead

Chili's Restaurant
05.2021 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Server/bartender

Chili's Restaurant
04.2019 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Member Sales Representative

Golds Gym
03.2016 - 08.2020
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Assisted in the training and onboarding of new sales representatives, sharing best practices to ensure their success within the team.
  • Handled membership cancellations professionally while identifying opportunities to retain dissatisfied customers through resolution or alternative options.
  • Participated in ongoing training sessions to stay updated on industry trends, products, and best practices for exceptional member support.

Dining Room Assistant/banquet Coordinator

Augusta Country Club
08.2015 - 11.2019
  • Increased overall efficiency of the dining room by closely monitoring table turnover rates and adjusting tasks accordingly.
  • Supported an enjoyable atmosphere for diners by maintaining a professional demeanor while efficiently attending to their needs.
  • Ensured food safety compliance by adhering to proper food handling procedures during meal preparation and serving.
  • Collaborated with kitchen staff to efficiently deliver meals, resulting in satisfied customers and repeat business.
  • Demonstrated attention to detail when setting tables according to established guidelines for various events or occasions.

Education

Surgery Technician

Aiken Technical College
Aiken, SC

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Hiring

Certification

Serve Safe Certified

Timeline

Front of House Manager

Chili's Restaurant
07.2023 - Current

Shift Lead

Chili's Restaurant
05.2021 - 07.2023

Server/bartender

Chili's Restaurant
04.2019 - 09.2022

Member Sales Representative

Golds Gym
03.2016 - 08.2020

Dining Room Assistant/banquet Coordinator

Augusta Country Club
08.2015 - 11.2019

Surgery Technician

Aiken Technical College

Similar Profiles

CREATE PROFILE
Taylor Fulmer