Taylor Johnson
Barnwell
Summary
Dynamic Certified Nursing Assistant with a proven track record at Carlyle Senior Care of Blackville, adept in HIPAA compliance and delivering exceptional customer service. Excelled in direct patient care, enhancing patient satisfaction, and supporting team objectives. Demonstrated patience and empathy, significantly improving patient experiences and operational efficiency.
Developed strong communication and problem-solving skills in fast-paced customer service environment. Proven ability to handle diverse customer inquiries and resolve issues efficiently. Seeking to transition into new field, leveraging adaptability and dedication to deliver exceptional results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Carlyle Senior Care of Blackville
03.2024 - Current
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
Call Representative (Remote)
Foundever
09.2023 - 02.2024
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
Cashier
Walmart
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Barnwell High School
Barnwell, SC05-2022
Skills
- HIPAA compliance
- Reliable team player
- Customer service
- Direct patient care
- Call center customer service
- Work ethic and integrity
- Patience and empathy
Certification
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
- Certified Nursing Assistant (CNA) - State Boards of Nursing
Timeline
Certified Nursing Assistant
Carlyle Senior Care of Blackville
03.2024 - Current
Call Representative (Remote)
Foundever
09.2023 - 02.2024
Cashier
Walmart
09.2021 - 03.2022
High School Diploma -
Barnwell High School
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