Taylor Kortokrax
Hilton Head Island
Summary
My career as a server has taught me a great amount of customer service among many other skills. My ability to make sure any guest has a great experience is what has made me thrive in this industry. I am a great problem solver and I believe in making the customer happy no matter the circumstances. I work very well with others, and create a fun but professional work environment. I pride myself on also being a leader and able to teach others to be successful. I have not only gained knowledge in the food service industry but also in many other areas of life. I have the potential to grow in other areas of this industry as well as many other career paths. I am very eager to continue to learn and take on more responsibilities.
Overview
12
12
years of professional experience
Work History
Server/Bartender
The Westin
11.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Nunzio
06.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Limelight Hotel
04.2016 - 05.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Front Desk/Assistant
GW Services
05.2017 - 11.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Server
Toll Brothers
10.2012 - 04.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Hilton Head High School
Hilton Head Island, SC05.2010
Skills
- Food and Beverage Service
- High-Volume Dining
- Cool Under Pressure
- Team Player
- Transactions and Cash Handling
- Special Requests and Substitutions
- Customer Service and Rapport
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Warm and Friendly
Timeline
Server/Bartender
The Westin
11.2023 - 09.2024
Server
Nunzio
06.2021 - 09.2022
Front Desk/Assistant
GW Services
05.2017 - 11.2018
Server
Limelight Hotel
04.2016 - 05.2020
Server
Toll Brothers
10.2012 - 04.2016
High School Diploma -
Hilton Head High School
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