Taylor Lott
Anderson
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Representative
State Farm
Anderson
09.2023 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Scheduled meetings with prospective clients to discuss available products and services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Maintained accurate records of all insurance transactions using computer software systems.
Waitress
Mama Penns
Anderson
09.2015 - 09.2023
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Education
Bachelor of Arts - Criminal Justice
University of South Carolina
Columbia, SC05-2022
Skills
- Customer service
- Computer skills
- Appointment scheduling
- Multitasking and organization
- Team collaboration
- Fast learner
- Effective communication
- Record maintenance
Certification
- Property and Casualty Insurance License (SC)
Timeline
Customer Care Representative
State Farm
09.2023 - Current
Waitress
Mama Penns
09.2015 - 09.2023
Bachelor of Arts - Criminal Justice
University of South Carolina