Taylor Lustila
Aiken
Summary
Compassionate professional with experience in patient services, pharmacy operations, data management, and administrative support. Coordinates sensitive information, maintains accurate records, and supports onboarding and compliance processes across multidisciplinary teams. Skilled in customer service, scheduling, documentation, and conflict resolution, driving operational efficiency and delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Patient Account Specialist
Aiken Hospital
Aiken
03.2025 - 12.2025
- Managed patient accounts, verifying insurance information for accuracy and ensuring seamless processing.
- Processed billing inquiries and resolved patient concerns promptly.
- Collaborated with clinical staff to ensure accurate patient data entry.
- Coordinated with insurance providers to facilitate claim submissions.
- Collaborated with relevant parties to resolve billing issues and facilitate timely insurance claims and patient payments.
- Generated detailed reports on billing activities, highlighting flagged items and providing insights for resolution.
- Assisted in training new employees on patient accounting procedures.
Patient Liasion
Gunderson St. Joseph's Hospital
Hillsboro
04.2023 - 10.2023
- Communicated effectively with medical staff to coordinate patient care.
- Educated patients on hospital services and resources to enhance their understanding and utilization.
- Addressed patient inquiries and resolved concerns promptly and professionally.
- Maintained accurate patient records in the hospital's electronic system.
- Conducted patient satisfaction surveys to collect feedback for service enhancement.
- Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.
- Advised patients about their rights under state and federal laws regarding privacy protection and informed consent.
- Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.
- Facilitated support groups and workshops to empower patients and families through shared experiences.
- Analyzed problems to develop effective solutions for operational challenges.
Certified Nursing Assistant
Reedsburg Area Medical Center
Reedsburg
10.2021 - 04.2023
- Assisted patients with daily living activities and personal hygiene needs.
- Answered call lights promptly and responded to patient needs accordingly.
- Responded quickly to emergency situations involving sudden illness or injury.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collaborated with nursing staff to enhance patient care quality and uphold safety protocols.
- Maintained accurate patient care records to support medical staff in monitoring conditions and progress.
- Fostered strong relationships with patients and caregivers to support achievement of individualized care plans.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided emotional support to patients and families during challenging times.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
High School Diploma -
Reedsburg Area High School
Reedsburg, WI01-2022
Skills
- HIPAA compliance
- Regulatory compliance
- Bookkeeping procedures
- Data entry proficiency
- Attention to detail
- Work Planning and Prioritization
- Discrepancy resolution
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Verbal and written communication
- Conflict resolution
- Emotional intelligence
- Administrative support
Timeline
Patient Account Specialist
Aiken Hospital
03.2025 - 12.2025
Patient Liasion
Gunderson St. Joseph's Hospital
04.2023 - 10.2023
Certified Nursing Assistant
Reedsburg Area Medical Center
10.2021 - 04.2023
High School Diploma -
Reedsburg Area High School