TAYLOR-LYNN HICKS
Aiken
Summary
Detail-oriented candidate with over 1 year of healthcare front desk and patient-facing experience, effective communication skills, and proficiency in medical office operations. Skilled in-patient registration, insurance verification, and maintaining accurate records. Holds CPR, BLS, and First Aid certifications, and excels at delivering exemplary customer service in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Apheresis Technician / Phlebotomist
The Blood Connection
Augusta, GA
05.2025 - Current
- Performed venipuncture and phlebotomy procedures for whole blood and apheresis collections, ensuring donor comfort and safety.
- Operated and monitored apheresis machines to collect platelets, plasma, and red cells per physician orders and protocols.
- Conducted pre-donation screenings, including vitals, medical history review, and donor eligibility assessments.
- Responded to donor reactions, provided direct care, and escalated concerns to clinical staff.
- Maintained compliance with FDA, AABB, and facility safety/quality standards.
Front Office Receptionist
summit spine
Augusta, GA
01.2024 - 05.2025
- Registered patients, verified insurance, collected copays, and maintained accurate medical records.
- Scheduled appointments, processed referrals, and assisted patients with prescription requests.
- Supported mobility needs, including escorting patients safely as required.
- Ensured HIPAA compliance and delivered excellent customer service in a fast-paced environment.
Patient Sitter
Piedmont Healthcare
Augusta, GA
01.2024 - 05.2025
- Monitored high-risk patients one-on-one to prevent falls and maintain safety.
- Assisted with mobility, repositioning, and basic care tasks under nurse direction.
- Reported changes in patient condition/behavior to nursing staff promptly.
- Provided companionship and reassurance to reduce patient stress and agitation.
Lead Team Member
Popshelf
Augusta, GA
01.2022 - 12.2024
- Delivered exceptional customer service while modeling leadership for associates.
- Assisted with scheduling, shift coverage, and store operations.
- Trained staff and ensured compliance with company policies.
Part-Time Manager
The Children’s Place
Augusta, GA
01.2021 - 12.2022
- Directed daily operational activities, facilitating task distribution and providing training to team members.
- Resolved customer concerns and escalated issues as needed.
Part-Time Manager / Stylist Sales Associate
Maurices
Augusta, GA
01.2019 - 12.2021
- Assisted customers with purchases and loyalty programs.
- Maintained merchandising, displays, and store organization.
Education
Associate in Arts - undefined
Aiken Technical College
Practical Nursing Program - undefined
Aiken Technical College
EKG Technician Course - undefined
High School Diploma - undefined
Aiken High School
01.2021
Skills
- Venipuncture & Phlebotomy
- Apheresis Procedures
- Patient Registration & Insurance Verification
- Medical Records & EMR Systems
- HIPAA Compliance
- Vital Signs Monitoring
- Administrative Operations
- Scheduling & Time Management
- Strong Communication & Customer Service
Certification
CPR Certified
Timeline
Apheresis Technician / Phlebotomist
The Blood Connection
05.2025 - Current
Front Office Receptionist
summit spine
01.2024 - 05.2025
Patient Sitter
Piedmont Healthcare
01.2024 - 05.2025
Lead Team Member
Popshelf
01.2022 - 12.2024
Part-Time Manager
The Children’s Place
01.2021 - 12.2022
Part-Time Manager / Stylist Sales Associate
Maurices
01.2019 - 12.2021
Associate in Arts - undefined
Aiken Technical College
Practical Nursing Program - undefined
Aiken Technical College
EKG Technician Course - undefined
High School Diploma - undefined
Aiken High School