Taylor Simpson
Prosperity
Summary
Results-focused professional with 12 years in account management, consultative sales, and healthcare. Skilled in building lasting customer relationships through effective communication and a solution-oriented approach. Experienced in navigating complex contracts, managing diverse accounts, and achieving sales targets through direct client engagement.
Overview
12
12
years of professional experience
Work History
Customer Care and Accounts Manager
Southern Bliss Homecare
Monroe
02.2017 - 04.2026
- Directed full-cycle customer account management for a premier homecare agency, ensuring personalized service delivery for every client.
- Strengthened client relationships to successfully renew existing accounts.
- Resolved client concerns promptly to maintain satisfaction levels.
- Acted as main point of contact in matters relating to client concerns and needs.
- Coordinated communication among clients, families, and care staff to enhance service quality.
- Oversaw scheduling of caregivers for optimal service delivery.
- Designed training programs for staff on best practices in homecare to improve care standards.
- Monitored compliance with healthcare regulations and company policies.
- Evaluated staff performance and provided constructive feedback regularly.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Managed client accounts and ensured adherence to care plans.
Outside Sales Representative
Blue World Pools
Charlotte
04.2021 - 09.2024
- Managed a high-volume travel territory, conducting in-home consultations with prospective customers to drive revenue and brand growth.
- Exceeded sales KPIs by building immediate rapport and demonstrating a deep understanding of product specifications and value propositions
- Guided clients through the full sales lifecycle, from initial customization options to the final execution of sales contracts.
- Conducted on-site assessments to provide tailored pool solutions.
- Demonstrated product features and benefits during customer presentations.
- Built strong client relationships to accurately assess and address pool needs.
- Coordinated with installation teams to enhance customer satisfaction and streamline service delivery.
- Explained complex payment plans and financing options, facilitating informed high-ticket purchase decisions.
CNA
White Oak Manor
Waxhaw
05.2014 - 02.2017
- Ensured reliability and attention to detail in strictly regulated healthcare setting, contributing to compliance and safety.
- Delivered personal care and medication administration in fast-paced rehab and nursing facility, enhancing resident well-being.
- Acted as primary point of contact for residents and families, fostering positive and supportive environment during recovery.
Skills
- Client account management
- Account management
- Customer relationship management
- Client needs assessment
- Sales strategy development
- Closing sales
- Prospecting and telemarketing
- Contract negotiation
- Financial reporting
- Merchandising and distribution
- Product management and pricing
- Staff training
- Conflict resolution
Timeline
Outside Sales Representative
Blue World Pools
04.2021 - 09.2024
Customer Care and Accounts Manager
Southern Bliss Homecare
02.2017 - 04.2026
CNA
White Oak Manor
05.2014 - 02.2017