Taylor Smith
Ladson
Summary
Hard-working and passionate individual seeking a full-time position to utilize extensive experience in customer service. With nine years of dedicated service, I take pride in being friendly, helpful, and committed to any task. Consistently providing exceptional customer service since 2015, ensuring satisfaction and fostering positive relationships. Strong work ethic and dedication make me an ideal candidate for roles valuing excellent interpersonal skills and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Order Admin
Zapp Precision Wire Inc.
05.2022 - 12.2024
- Created Purchase Orders for indirect material in SAP
- Received materials in MIGO system
- Support Import and Export shipping paperwork
- Scan and archive import documents (customer invoices, confirmations, receiving sheets, Work order travelers') in D3
- Maintained supplies and cleanliness of office and kitchen area.
- Answered phone calls and responded to customer emails.
- Processed expense reports for GM.
- Collected and signed for mail, & delivery packages.
- Organized catering orders and parties/events.
Administrative Assistant & Receptionist
Stoba USA Co.
10.2019 - 04.2022
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Set up conference rooms, technology and materials to facilitate meetings.
Customer Service Specialist
Dicks Sporing Goods
06.2019 - 10.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Accounting Clerk
McElveen Buick GMC
03.2019 - 05.2019
- Input high volume of monthly invoices with consistent accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Provided key clerical and administrative support to senior accounting staff.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Seasonal Receptionist
H & R Block Tax Group
01.2017 - 05.2019
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
Receptionist
Hoover Automotive
05.2017 - 03.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Screened visitors and issued badges to maintain safety and security.
- Troubleshot copy machines and printers and scheduled service as needed.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Provided callers with address, directions, company website and related information.
Cashier
BiLo Foods
07.2016 - 05.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
BiLo Foods
09.2015 - 06.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
TL Hanna High
05.2015
Skills
- SAP/Goods Entry (MIGO)
- Document and File Management
- Strong multitasking
- Multi-Line Telephone Systems
- Appointment Coordination
- Reception Duties
- Event Planning
Timeline
Customer Service Order Admin
Zapp Precision Wire Inc.
05.2022 - 12.2024
Administrative Assistant & Receptionist
Stoba USA Co.
10.2019 - 04.2022
Customer Service Specialist
Dicks Sporing Goods
06.2019 - 10.2019
Accounting Clerk
McElveen Buick GMC
03.2019 - 05.2019
Receptionist
Hoover Automotive
05.2017 - 03.2019
Seasonal Receptionist
H & R Block Tax Group
01.2017 - 05.2019
Cashier
BiLo Foods
07.2016 - 05.2017
Cashier
BiLo Foods
09.2015 - 06.2016
High School Diploma -
TL Hanna High
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