Summary
Overview
Work History
Education
Skills
Timeline
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Tazia Hill-Jackson

Greenville

Summary

Dedicated and customer-focused call center agent with 10+ years of experience in troubleshooting and resolving technical issues, consistently exceeding customer satisfaction goals. Skilled in active listening, empathy, and problem-solving, with a strong track record of de-escalating challenging situations

Overview

9
9
years of professional experience

Work History

Banking Specialist

TD Bank
08.2019 - 02.2025
  • Providing legendary Customer Service
  • Provide empathy & assurance
  • Provide good listening skills
  • Take inbound calls assisting with accounts, online banking, basic troubleshooting, ACH & Withdraw
  • Complete LMS for HIPPA Laws each month

Patient Service Representative

Clemson Eye
01.2017 - 08.2019
  • Verified insurance eligibility and coverage for patients
  • Entered patient demographic and insurance data into electronic
  • Handled customer service inquiries in person, via telephone and through email
  • Built and maintained positive working relationships with patients and staffs

Credit Representative

TD Bank
10.2015 - 05.2017
  • Handle basic application processing
  • Speak with merchant dealers
  • Check and verify information in system vs applications to ensure accuracy
  • Gather appropriate application and other pertinent information from merchants
  • Review credit bureau

Education

High school or equivalent -

Brashier Middle Charter
Simpsonville, SC
05.2013

Skills

  • Banking
  • MS Office
  • MS Word
  • SAP
  • Excel
  • Fiserv
  • Ovation
  • Fidelity
  • Call Center

Timeline

Banking Specialist

TD Bank
08.2019 - 02.2025

Patient Service Representative

Clemson Eye
01.2017 - 08.2019

Credit Representative

TD Bank
10.2015 - 05.2017

High school or equivalent -

Brashier Middle Charter

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Tazia Hill-Jackson